Archived Speed weaving woes.

Status
Not open for further replies.
Joined
Dec 3, 2013
Messages
893
Why do guests get bent out of shape when you are speed weaving and you pick someone else to move ahead? Today I had two winners.. The first scenario went like this:
Me: Sir would you like to move down to register 10?
His response: I'm going to wait and see which line moves faster.

Before I give you my response, I will preface it with - it was a long day of minimal cashiers, limited back-ups and more guests then we knew what to do with...

Me: sir, I know everyone wants to get out of the store as soon as possible, but your waiting is bottle necking all the guests behind you.. I ask that you please pick a line so I can get the traffic moving smoothly and my boss doesn't eat my head off for allowing lines build up...

He picked a line and traffic ran smoothly.

Later in the day, a guest who was waiting on a line with one guest in front of him got angry because I pulled other people to another line. I walked up to him and said, sir, I have been moving lines for a long time. My prediction zone is pretty good at knowing which line will move faster.
Then I said - I'll tell you what, if you get out before you would if I moved you over, I will give you a 3.00 discount coupon, and if not, you can say 'i told you so, and ill figure out what we can do for you"
it shut him up then said to me, you were right, i got out first...I said - can you repeat those words again - I was right! Those are some of my favorite words... He and the other guests around him started laughing. I gave him the coupon.. He left happy.

Does anyone else see the guests who feel as though someone has left them behind because they didn't get to go first? I think they are self absorbed, self-centers people who want instant gratification and have no idea what the word patience means.
 
Oh and another thing that makes me crazy when speed weaving is when you say to a guest, you can move down to register 12. Then you go on your way to see what's going on on registers one and two.. You turn around and bam.. There's that guest right at your heals.. I will say, what are you doing? They say - following you to a register.

Does - please move down to register 12 sound like - mam, follow me around the front end of the store, look at how I'm running around, talking on the walkie and moving people around, picking up reshop and barking orders a cart attendants?

Ugh......I think some of them are on auto-pilot.
 
it shut him up then said to me, you were right, i got out first...I said - can you repeat those words again - I was right! Those are some of my favorite words... He and the other guests around him started laughing. I gave him the coupon.

Does anyone else see the guests who feel as though someone has left them behind because they didn't get to go first? I think they are self absorbed, self-centers people who want instant gratification and have no idea what the word patience means.

I dont speed weave. I work in the backroom, but if i get on a register the back-up button never goes off. Front lanes have been trying to get me to switch departments since last black friday.
I ask the next guest in line to have payment method ready before i start scanning. I can get redcards like a pale boy can get sun-burned.
 
Just so you know, being an efficient cashier doesn't really a good GSA/GSTL make, because in an ideal world your time on a lane will be limited at best. Same as getting redcards, that's good, but what you really need is the ability to drive conversion across your whole team, not just carry it yourself.

So your argument is a little like a hardlines TM who is an efficient CAF pusher telling you they know how to improve every aspect of your job because of that experience. Their input might be appreciated, but their perspective on your roles and routines is limited to one small aspect of your job.
 
Just so you know, being an efficient cashier doesn't really a good GSA/GSTL make, because in an ideal world your time on a lane will be limited at best. Same as getting redcards, that's good, but what you really need is the ability to drive conversion across your whole team, not just carry it yourself.

So your argument is a little like a hardlines TM who is an efficient CAF pusher telling you they know how to improve every aspect of your job because of that experience. Their input might be appreciated, but their perspective on your roles and routines is limited to one small aspect of your job.
I never said I was better then her. I didn't offer her any advice. She asked me how I speed weave and i told her that i speed weave by cashiering fast.
There was no argument. I stated my opinion. She then agrees that she is a bully(sarcastically). Then she asks a question. Question was answered.
 
^Always, thanks for backup. I was a GSA for a year and NEVER figured out exactly what they wanted me to do speedweaving because every ETL at my store expects something different. Even if I came across as rude when moving people around, say it with a smile and they think you're a Godsend....it's actually quite hilarious. They usually appreciate it.
 
It happened to me, last night. I was coming from electronics doing some Plano stuff to tsc. My PDA had a dead battery. I saw 2 lanes backed to softlines carpet, GSA on lane. I had jumped on a lane, hit back up button on my register. Waited for radio message. Then on walkie, we need backup on front lanes. We are touching carpet on 2 lanes. My hl team comes up promptly because of the carpet part. 1 hl tm is direct to take GSA lane by me. The guests response was great, they watch me come up, ring them up, & get them out the door. I told them to fill the survey & my name is HLM. I had trained my hl team to come quickly, when on the carpet part is mentioned. That means a serious backup at the front end. Come now. The GSA was slow to understand the concept.
 
So ihaveadream, you never really speed weaved? It's a lot different then asking the next guest in line to have their payment ready. I usually smile at the third person in line and greet them with a big hello when they are in my cashiering area. It stops most of them from complaining that they had to wait for more than three minutes.

I'm glad you go up to backup at your store. They are always needed. No one from our back room even knows how to use a register...they are a scary mean bunch back there...

Oh, and everyone, I'm not a Gstl or GSA.. Just a plain old cashier - but I do know what you mean about all the etl's wanting to speed weave different ways, I see them telling some of the gstl's/gsa's how to do it. The girls run in circles When they have more than one etl telling them what to do. It's got to be exhausting.
 
It happened to me, last night. I was coming from electronics doing some Plano stuff to tsc. My PDA had a dead battery. I saw 2 lanes backed to softlines carpet, GSA on lane. I had jumped on a lane, hit back up button on my register. Waited for radio message. Then on walkie, we need backup on front lanes. We are touching carpet on 2 lanes. My hl team comes up promptly because of the carpet part. 1 hl tm is direct to take GSA lane by me. The guests response was great, they watch me come up, ring them up, & get them out the door. I told them to fill the survey & my name is HLM. I had trained my hl team to come quickly, when on the carpet part is mentioned. That means a serious backup at the front end. Come now. The GSA was slow to understand the concept.

Even though I am quiet on the walkie, when they hear me asking for backup almost everyone comes running because I won't ask unless its pretty bad and if the gstl/GSA can't be found.
 
My experience tonight: I was closing lanes and saw a bill snagged behind the pulled-out drawer. I emptied the till, dropped the deposit bag, had the EMPTY black part of the till out of the drawer and sitting on the checklane, my cash cart in front of the guest-side of the counter, light off of course, and was digging around in the drawer trying to un-stick that $20 somehow crammed behind the till, checklane garbage can also sitting up on the black register belt because that's how the cleaning crew knows to pick them up at night. The screen said "closed" and I was obviously closed in EVERY possible sense of the word.....

This ditsy typical target shopper strolls up to the lane and says "are you still open" as she's already unloading her stuff onto the register belt (with the empty till and full garbage can sitting on it.) Like, are you serious?

I told her "No, I just closed this register... But the cashier right next to us has her light on and no guests waiting if you want to swing over a couple feet." She could feel my sarcasm.
 
It happened to me, last night. I was coming from electronics doing some Plano stuff to tsc. My PDA had a dead battery. I saw 2 lanes backed to softlines carpet, GSA on lane. I had jumped on a lane, hit back up button on my register. Waited for radio message. Then on walkie, we need backup on front lanes. We are touching carpet on 2 lanes. My hl team comes up promptly because of the carpet part. 1 hl tm is direct to take GSA lane by me. The guests response was great, they watch me come up, ring them up, & get them out the door. I told them to fill the survey & my name is HLM. I had trained my hl team to come quickly, when on the carpet part is mentioned. That means a serious backup at the front end. Come now. The GSA was slow to understand the concept.
Ha, I like the "touching the carpet" i need to use that one when I go up for back up and its "touching the carpet". We had that Tax free weekend that Friday. I heard the indyme go off and no one responded or said anything on the walkie. I peeked my head out from cosmetics and all I saw was lines going back to the jewelry boat. I grabbed as many TMs that i saw and we went up front as I called for more people over the walkie.
 
I've been known to jump in and speed weave from time to time... which for me is 2 different functions:
1. Traffic direction (I really need the lighted wands to steer the guest) - I don't care you have 11 huge plastic totes, go to the express lane....
2. Pulling hangers and folding clothes for the cashier (neatly folded, barcode visible)

I know my team always appreciates when I jump in to lend a hand
 
My leadership is always on me to "get in there and speed weave more" but they seem to want me to be directing guests to checklanes from within the checklanes, not standing outside the lanes where I can actually see the lines to tell which is shortest. So I end up pacing up and down the middle of the checklanes (we have two rows) so that I can supervise the cashiers and "train" them constantly on red cards, which, let's face it, is what leadership actually cares about.
 
being the gamer that I am (particurly real time strategy games) whenever im covering GSA and the need to speed weave arises I start treating it like an RTS it seems to work well enough, except when you have the trio of soccer moms reading up on the latest kardashian scandal, hey either buy the magazine or get outta my lanes, times like that make me wish it were an RTS and I could just call in an airstrike on em. ah what a dream
 
Today's speed weaving stories: Me pestering the GSAs to go to the lanes and get people with 10 items or less for me to ring at photo.
 
Today's speed weaving stories: Me pestering the GSAs to go to the lanes and get people with 10 items or less for me to ring at photo.

At my store, they'd have you go to the lanes instead of bringing guests to you.
 
Lots and lots of speedweaving woes today.

I swear it must be my cologne, it attracts guests. Whenever I cover for the GSA we get slammed.

Went from 3 lanes open with 1-2 people in each lane when the GSA left for lunch to 12 lanes open with 3-4 people in each within 10 minutes. GSA gets back, and the lines all quickly disappear. Same thing when covering her break, the only real saving grace was that no one needed a supervisor override that I couldn't bypass (ie. sure we had a minor who had to sell booze, but I just suspended his order, logged in, rang it up myself, and then had him log back in, so that is easily worked around without supervisor override, same thing with 5% off a $221 purchase, just break it into two $5 coupons and a $1.05 coupon, as I am not waiting for a TL to come up and enter their numbers when we're 1+4.

I'll be very shocked tomorrow if I check the sales for today and we didn't absolutely destroy the sales goal.
 
Status
Not open for further replies.
Back
Top