Archived New Entire Sales Floor Team Lead Routines?

Hey guys,

Our store just went through some changes so we are down to head count for leadership. I've been at Target for 5 years and a team lead for almost 3 including Hardlines, Flow, Presentation/price, consumables, and softlines. With our new leadership structure I am now a team lead for the entire floor including, hardlines/softlines/electronics/consumables/fitting room.

I feel like so far I'm doing well, and our store metrics/brand are improving, but does anyone have any tips for some general routines to follow and possibly how I could most effectively schedule myself. I currently put myself closing on my weekends to be with the team, spend Mondays printing off team member reports and taking care of/auditing vendors, and on days where there isn't anything crazy going on I schedule myself 10:30-7 so I can see and work with both my morning and closing teams.

A lot of my time seems to be leveraging LOD's to follow up and work with my team even more then I do, and sometimes like a feel that isn't fair.

Is anyone else in this same position and have any advice on how to drive a good solid culture while still running a "best practice" store and maintaining overall brand?

Thanks Guys!

You can do wut our SFTL does and hang out in softlines all shift, have the slow salesfloor team do the 5-10 go-backs items while taking their time with zone and then ignoring backroom and plano teams when they ask for the salesfloor to do their damn job.

Is that permanent or just until you get a few more leads? 1 TL for the entire salesfloor seems insane.

RetailWorld said:

Is that permanent or just until you get a few more leads? 1 TL for the entire salesfloor seems insane.

Click to expand...

If the OP is in a ULV store, it's not all that surprising.

mrknownothing said:

RetailWorld said:

Is that permanent or just until you get a few more leads? 1 TL for the entire salesfloor seems insane.

Click to expand...

If the OP is in a ULV store, it's not all that surprising.

Click to expand...

My store has 1 SFTL right now and it's horrible. The OP described how that role works now perfectly.

salesfloor10 said:

My store has 1 SFTL right now and it's horrible. The OP described how that role works now perfectly.

Click to expand...

When you were a SFTL, did you have the whole sales floor or just the hardlines side?

mrknownothing said:

salesfloor10 said:

My store has 1 SFTL right now and it's horrible. The OP described how that role works now perfectly.

Click to expand...

When you were a SFTL, did you have the whole sales floor or just the hardlines side?

Click to expand...

Started with all of Hardlines then went to Hardlines and grocery/Pfresh. I didn't ever really have softlines.

RetailWorld said:

Is that permanent or just until you get a few more leads? 1 TL for the entire salesfloor seems insane.

Click to expand...

It's permanent, our store is down to head count for leaders.

salesfloor10 said:

mrknownothing said:

salesfloor10 said:

My store has 1 SFTL right now and it's horrible. The OP described how that role works now perfectly.

Click to expand...

When you were a SFTL, did you have the whole sales floor or just the hardlines side?

Click to expand...

Started with all of Hardlines then went to Hardlines and grocery/Pfresh. I didn't ever really have softlines.

Click to expand...

It's the whole cookie here including softlines, any advice for te hard lines side atleast?

I did see at one store, that the hltl was the Gstl & sftl, at the same time. Not a good thing.

SalesflrTL said:

salesfloor10 said:

mrknownothing said:

salesfloor10 said:

My store has 1 SFTL right now and it's horrible. The OP described how that role works now perfectly.

Click to expand...

When you were a SFTL, did you have the whole sales floor or just the hardlines side?

Click to expand...

Started with all of Hardlines then went to Hardlines and grocery/Pfresh. I didn't ever really have softlines.

Click to expand...

It's the whole cookie here including softlines, any advice for te hard lines side atleast?

Click to expand...

Hardlines isn't that challenging (and it doesn't take all that much time if the POG team does the salesplanners). I think having a well trained TM would be good, one that can push clearance, PTM, and set salesplanners if necessary.