pellinore
Life sucks and nothing good can come of it.
- Joined
- Jun 16, 2011
- Messages
- 1,997
I am so very tired of having to ask EVERY guest EVERY time about getting a Red Card!!
We're having days with only five cashiers scheduled (all day) and we're supposed to get 10 RC a day.
The other day I asked 92 people about RCs before I FINALLY got one. Many guests just say "No" automatically....or say "No" after they hear "debit" and don't realize that you didn't say "CREDIT."
One issue I'm having is having to ask guests about RCs when I know that they already have one.
I have had at least four guests (in the past two weeks) tell me that they are tired of being asked about the RC. Most people are OK knowing that we have to ask, but what about the guests who've had enough with getting asked? Will they stop shopping as much? Will they go elsewhere?
OK....I know that there's really no answer for these questions other than for Target to get more money....but I am really getting tired of asking the same guests the same thing day after day after day!
At the store level we get numbers about how much of our sales is Red Cards by the week. Is there a way for stores to be able to find out how many guests pay with red cards? Or, how many transactions are Red Card transactions?
What I mean is, if we have 100 guests, can we discover how many of these guests used a Red Card? Suppose that there are 10 guests who pay with the Red Card, are we able to find out the number of transactions that are paid using a Red Card?
Or, suppose that there are 90 guests (out of 100) that pay with a Red Card.....then isn't our Red Card rate 90% of our guests? What % do we need to have before we can stop asking EVERY guest EVERY time?
What % do we need to be at before we know that we've saturated our market area??
Red Cards are really a great thing....especially as a debit card....but there has got to be a better way to get people to sign up for them.....besides just asking Do you want a Red Card?" or "Are you interested in getting a Red Card?" or "Have you heard about our Red Card?"
This past week, both of our GSTLs told me that if we don't start getting more Red Cards that they'll have to start writing us up. Our store Red Card applications are in the top 10 of our group rankings...as cashiers, we're getting pressured, I can't imagine how cashiers at stores who aren't "Green" are getting pressured.
I can't help it if I ask my guests and they say no. I'm trying different ways to ask about the Red Card, but my results aren't changing!
Sorry about the rant......but thanks for "listening."
We're having days with only five cashiers scheduled (all day) and we're supposed to get 10 RC a day.
The other day I asked 92 people about RCs before I FINALLY got one. Many guests just say "No" automatically....or say "No" after they hear "debit" and don't realize that you didn't say "CREDIT."
One issue I'm having is having to ask guests about RCs when I know that they already have one.
I have had at least four guests (in the past two weeks) tell me that they are tired of being asked about the RC. Most people are OK knowing that we have to ask, but what about the guests who've had enough with getting asked? Will they stop shopping as much? Will they go elsewhere?
OK....I know that there's really no answer for these questions other than for Target to get more money....but I am really getting tired of asking the same guests the same thing day after day after day!
At the store level we get numbers about how much of our sales is Red Cards by the week. Is there a way for stores to be able to find out how many guests pay with red cards? Or, how many transactions are Red Card transactions?
What I mean is, if we have 100 guests, can we discover how many of these guests used a Red Card? Suppose that there are 10 guests who pay with the Red Card, are we able to find out the number of transactions that are paid using a Red Card?
Or, suppose that there are 90 guests (out of 100) that pay with a Red Card.....then isn't our Red Card rate 90% of our guests? What % do we need to have before we can stop asking EVERY guest EVERY time?
What % do we need to be at before we know that we've saturated our market area??
Red Cards are really a great thing....especially as a debit card....but there has got to be a better way to get people to sign up for them.....besides just asking Do you want a Red Card?" or "Are you interested in getting a Red Card?" or "Have you heard about our Red Card?"
This past week, both of our GSTLs told me that if we don't start getting more Red Cards that they'll have to start writing us up. Our store Red Card applications are in the top 10 of our group rankings...as cashiers, we're getting pressured, I can't imagine how cashiers at stores who aren't "Green" are getting pressured.
I can't help it if I ask my guests and they say no. I'm trying different ways to ask about the Red Card, but my results aren't changing!
Sorry about the rant......but thanks for "listening."