Recent content by Target Team Leader

You have got to be a GSTL's worst nightmare. Target has a coupon policy in place for everybody to abide by. I am not sure if you are a cashier, but in our store, you would be coached if your TL catches you overriding coupons after coupons.

I was in that same predicament back in the day, after I graduated college, with a business degree, I applied at Target, I was also offered by our STL a TL position instead of an ETL position, and was promised to be interviewed for an ETL spot after 18 months. I was given one of the ETL's as a...

Per best practice, we are never allowed to type in any credit card numbers or debit card numbers manually. If they don't swipe, we have to ask them for a new form of tender. By the way, those transactions do look shady. One way of finding out the name of the credit card, would be to ring up...

This is correct, it takes a while before someone gets fired for attendance. To make it worst, this is done in a monthly basis. Suppose a team member was late/absent excessively for 1 month, that would be the first write up (coaching). Second month, the team member does the same thing, that would...

To that one rude guest demanding a physical receipt for an item that she bought online: since when in the heck do you get a physical receipt from an online purchase? The receipt will always be emailed to you. It is not my fault that your printer is crapping out on you. You even have the...

First of all, I want to say that the hardest guests for me to please are the guests with tons of coupons. I am all for ringing up plenty of coupons, as long as they are used properly. I always politely decline coupons, if they don't apply to the items that they are buying. As soon as I decline...

It depends on your position, if you are a cashier, there are 3 things that you will be graded on: attendance, guest service score, and conversion rates. If you are in electronics, your attendance, AAR scores, and keeping up with strays will be the criteria. If you are performing exceptionally...

Yes, it is correct, there are no more 90 day reviews, there are no more paper work to sign. However, it is still encourage for all the leaders, to speak to the team members, that are going to be kept, regarding their strengths and opportunities. They will talk to you about things that you can do...

yes! it has to be the same first 3 digits of the DPCI, or else it will not allow you to exchange the merchandise. the only way to exchange it with other items would be to override the transaction by calling one of your leaders.

I had a situation last night where a guest came in to return two packs of hangers without a receipt, both packs were exactly the same. I told the guest that without a receipt, I am going to need her license to process the return, she handed me an out of state license. We were able to return one...