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I've never had to place a cellphone ban with my team, but they know I'll do it if I catch them slacking off or a guest complains. I love my TMs. I'm not afraid to be the bad guy though, because ultimately, their jobs and my own are on the line if they don't maintain a professional atmosphere...

If they're assisting guests, that's one thing, but I'm getting a texttexttext checking the game vibe. I may be reading that wrong though.

Consult your in store peers, first. Parcel out the easiest tasks to them, and see how they do. If they don't perform as expected, coach. Observe their interactions with their teams, and how your fellow HLTLs interact with these TMs. Have HR pull their files, see if any of this is stuff...

I mentioned project viper off handedly to our ETL-LOG last week. Her face dropped and she looked at me like a deer in headlights. Asked me how much I knew. It was funny, because I had been talking about it with ETL-AP a few hours before that, and he had no idea about it. Told me that Target...

Sounds like your district may be behind the curve. Most groups gutted their TL ranks earlier this year. My store seems to be bucking the trend though. I know my A, nearly A+, volume pfresh now has: Backroom TL (senior) Flow TL Salesfloor TL x4 (1 senior that plays etl all day long so never...

I doubt we'll see a consolidation of SBUXTL/FATL/GSTL, if only because there would be howls from Sbux corporate about protecting their brand. FATL/GSTL I could see. Doubt there'll be TSP reductions, since they've made a ton of noise about bringing back AP positions. There are no HLTL, SLTLs...