Logistics CRC Chain of Custody thread

[Ringwraith917]

There seems to be a lot to discuss about this particular rollout. This is the thread for it.

 

[Ringwraith917]

My personal feedback:

Why does it have to be inside Myday? If you have a bad label you have to back out through 3 different screens and enter 2 more screens to scan and fix the label.

If I had to guess I'd say that most of the unaccounted product is due to disposition license plate label barcode printing errors. Because they look fine, they're on the product in the right spot, but they just don't scan for whatever reason

 

[BKop16]

Told my RL guy to grab a 2nd device when going through CRC so he doesn't have to keep backing out.

 

[RevLogRaven]

They need to figure out a way to reprint stickers for price change CRC product. For damages we can reprint those, but as far as I know there isn't a way to do it if the sticker messes up when doing price changes.

 

[MIRSlave]

They need to figure out a way to reprint stickers for price change CRC product. For damages we can reprint those, but as far as I know there isn't a way to do it if the sticker messes up when doing price changes.

I created a card in greenfield with scannable LPNs because of this. Also my guest service team has a habit of using the LPN stickers to the "close" the boxes. That usually leads to torn labels.

 

[420Penguins]

Told my RL guy to grab a 2nd device when going through CRC so he doesn't have to keep backing out.

I Also Use The 2 Device Method

 

[RevLogRaven]

I created a card in greenfield with scannable LPNs because of this. Also my guest service team has a habit of using the LPN stickers to the "close" the boxes. That usually leads to torn labels.

Oh, I didn't even think of that. I'll have to look into it

 

[jackofall]

Has anybody else had trouble finding a CRC pallet ID form to scan to open a pallet? Sometimes I have to scan 6 or more new forms until I find one that will work.

 

[Ringwraith917]

Not yet. They did say some forms would not work, but in new shipments of forms the issue will be corrected

 

[gsa4lyfe]

I created a card in greenfield with scannable LPNs because of this. Also my guest service team has a habit of using the LPN stickers to the "close" the boxes. That usually leads to torn labels.

This defeats the purpose and is faking a metric. Definitely don’t do that. If it’s not scanable for you it’s not scannable to the return center.

 

[gsa4lyfe]

Has anybody else had trouble finding a CRC pallet ID form to scan to open a pallet? Sometimes I have to scan 6 or more new forms until I find one that will work.

yes there was a tech issue with some prints that were printed pre January, new prints are fine it’ll just take a little for everyone to have new ones.

 

[MIRSlave]

This defeats the purpose and is faking a metric. Definitely don’t do that. If it’s not scanable for you it’s not scannable to the return center.

I know this, I primarily use it to reprint LPNs. I don't send out anything with missing stickers. Certainly easier with .com items that don't have a working UPC.

 

[Ringwraith917]

I noticed voided LPNs are still listed on open/late LPN reports. Do they count against the % tied score too?

 

[MIRSlave]

Was it for an LPN you voided today? The data on greenfield only updates once a day at around 8am eastern. If so, check again tomorrow.

 

[RevLogRaven]

What are we supposed to do with price change or Target Plus items where the sticker doesn't print out properly? Since we shouldn't be typing in the LPN is there even a point in putting them on the pallet? Since they aren't scannable at the DC we wouldn't be getting credit for them anyways and they'll just show up on the late LPN report.

Either this is something they have just neglected to have a solution for this issue even after months of it being in pilot or there is a solution that they just haven't passed along to the stores.

 

[Ringwraith917]

Defect it out again. Store will be -1 on inventory but the unscanned-by-DC LPN will be voided after a certain time anyway (or that's what I was told when I started anyway. I think it's like a month) and added back to the store inventory

 

[vendordontmesswithme]

Defect it out again. Store will be -1 on inventory but the unscanned-by-DC LPN will be voided after a certain time anyway (or that's what I was told when I started anyway. I think it's like a month) and added back to the store inventory

I don't necessarily agree with this. We didn't do this before chain custody why do it now? This has always been an issue. Apparently there was no solution during testing. The issue wasn't addressed as FQA. Has anyone have AP come to ask us what issues we are having?

 

[PotatoTomato]

Boy this sure seems like a bunch of added work for me and then a bunch more when other team members decide they don't have the time to add items to the pallette and just leave them in a box with a note to be done later.

 

[RevLogRaven]

Boy this sure seems like a bunch of added work for me and then a bunch more when other team members decide they don't have the time to add items to the pallette and just leave them in a box with a note to be done later.

Honestly, this is not something you want to be showing multiple people how to do unless you trust them 100% to do it correctly. So for me I've shown leadership and then maybe 4 other people how to do this. I don't trust most of the people who do defectives/price changes in my store not to royally mess this up even if I teach them and then have to deal with explaining to higher ups why things are being done so wrong.

 

[Ringwraith917]

Honestly, this is not something you want to be showing multiple people how to do unless you trust them 100% to do it correctly. So for me I've shown leadership and then maybe 4 other people how to do this. I don't trust most of the people who do defectives/price changes in my store not to royally mess this up even if I teach them and then have to deal with explaining to higher ups why things are being done so wrong.

I agree. Sort the pallet and scan all the LPNs yourself (or your A++ best TM you've trained in it) right before you wrap it up. Don't let just everyone scan things into the pallet.

 

[MIRSlave]

You all have been able to train other people on this? I've been trying to get my store to let me train a backup receiver for YEARS. The last time I took a week off it took me two weeks to get everything back to normal.

I'm literally the only one in the store that knows the process 😐

 

[Ringwraith917]

You all have been able to train other people on this? I've been trying to get my store to let me train a backup receiver for YEARS. The last time I took a week off it took me two weeks to get everything back to normal.

I'm literally the only one in the store that knows the process 😐

You need to have a real sit-down talk with your ETL, store team lead, HR even. Emphasize the effect it's having on your well-being and on the store. What happens to the store if something happens to you?

 

[vendordontmesswithme]

You all have been able to train other people on this? I've been trying to get my store to let me train a backup receiver for YEARS. The last time I took a week off it took me two weeks to get everything back to normal.

I'm literally the only one in the store that knows the process 😐

I'm in the same exact spot. Vacation coming soon.