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Our RFID guns are kept locked up in HR and are only pulled out as a last resort to find something and if that's done an ETL/LOD is involved and they get locked back up afterward.  We have a few SL gals on the salesfloor who are so good with product from pushing truck that they can pretty much walk up to any item and grab it so most of the time the SFS people get one of them to help.    It's rare the SL gals can't find the item in a matter of minutes and when they can't it ends up not being in the store.  ALL of our SFS people try to find the SL item first and only ask for help if they're not successful.  To give credit where credit is due, they do find more items on their own than they ask for help with.