Recent content by SalesFloorGal

I was told for that situation that the guest could either donate it to goodwill or just keep it.

These guests drive me nuts! We would try to let the clothes just air out but still they would smell! Such a waste.

Hey Patty! I know FRO can be a lot to learn so let me try to help! 1. Does your store have the phone attachment with all the extensions at the press of a button? My store does and the buttons will light up with extensions we have transferred calls to. As soon as someone picks up, the light...

Also, if they have told you in so many words that you aren't ready, then ask if they can develop you. Even just ask what your opportunities are so that you can improve!

Couldn't agree more. Business college must only teach so much because you can really tell the difference between those who have worked their way up and those who haven't.

This didn't happen to me but a cashier told me a younger guy walked up to her with only half of a pajama set. Of course, it was the bottom half which had the usual "0.00" price tag and he insisted he get it for free. when she explained it was part of a set and that we can't just give it to him...

Try to ask a few team members what motivates them as prizes. Not everyone is a coffee drinker so I would avoid Starbucks and I've never seen anyone excited by getting free Food Ave. Two things I've seen people really enjoy are when we offer to get lunch for the winner from somewhere nearby (most...

Our store we are not supposed to take them. If we mark the bill and it appears fake, we are asked to tell the guest that unfortunately we can not accept their method of payment and is there another way they can pay.

At our store, within the past few weeks it has also become best practice to use the pens. Since I only go up for back up though, I haven't come across one fake bill yet! I had assumed most stores were using the pens.

I feel the Mytime crunch as well. Often now throughout the whole day I will have only 4/5 people scheduled, including myself. Meanwhile hardlines gets 8/9 and I am envious. Have you talked to your ETLs about presentation adopting your workload, even if only temporarily? That could give you...

Make sure it's an actual promotion and them not just scheduling you as GSA to fill in a couple of shifts. I would recommend talking to one of your GSTLs or ETLs and let them know how you feel if you find that you truly have no interest in being a GSA.

Honestly, it depends on your store the kind of work you'll be doing. Technically according to AE2014, sales floor TLs are supposed to stop doing salesplanners and POGs, but through this forum, apparently some stores are still having their TLs help with workload. So, if that's going to be your...

I get scheduled for clopens. I detest it but most of the time I bite my tongue and do it. However they wanted me to close a Saturday (which is the day we always stay the latest) and then come in to do ad Sunday. I spoke up that time. I wonder if they're overriding the system when we get...

Whenever I help out at the front, that's my philosophy as well but I feel like this is generating a giant Target population of entitled guests. And as much I like trying to embody the VIBE, I'm losing my patience for these type of guests. But I'll fake my smile and do as they please because...

I hate it when guest rip open packages of underwear or tshirts and then proceed to just leave it all over the floor after deciding not to buy it. No one else is going to want to buy something ripped open and taped back together, so thanks, guests.