- Joined
- Mar 4, 2014
- Messages
- 21
Does anyone have any tips on how you increased your softlines vibe scores. We are always red and have tried most everything... Comments aren't giving us much to go on. Thanks!!
In case anyone wants to know how I knew it was flow, when I checked my time of day and day of week, all the comments that were positve for any of my TM had a name and time via a survey served by a cashier. Those that were negative, were in groups of no name TM with no specific area other than where the survey was taken, in the morning all before 12pm on our truck days... On a positive note... Official PR is that we are working on making the push all process as seamless as possible. I personally wish we could bring them in the evenings instead of am. Completely flip it. Then again, that's just crazy.... maybe we need crazy...
In case anyone wants to know how I knew it was flow, when I checked my time of day and day of week, all the comments that were positve for any of my TM had a name and time via a survey served by a cashier. Those that were negative, were in groups of no name TM with no specific area other than where the survey was taken, in the morning all before 12pm on our truck days... On a positive note... Official PR is that we are working on making the push all process as seamless as possible. I personally wish we could bring them in the evenings instead of am. Completely flip it. Then again, that's just crazy.... maybe we need crazy...
We have been told at my store that when our flow team is there the survey scores are better etc. I don't see how because we are on a 730 am process and in certain areas of the store you cant ahrdly walk let alone push a shopping cart to shop...I think that spot needs to rethink the 730 process but they are all about saving themselves moneyI know this isn't going to help but it's a me venting thing. Maybe I can offer some help. So my areas are E&E, Toys, Home Impr., sporting, auto, Seasonal ok. So I'm doing this by memory but this is what my GE scores look likes everything is 100% all except "I can't find what I'm looking for" that one is around 40-50% and displays are at 80%. This is the first time in forever where even price labels are 100%. I look at my store's comments. What do I see? TM blocking aisles, too many carts in one aisle, TM not helping guest, ....... I could strangle every single person on flow, I would save their TL for last so she can witness her team's demise. Muahaha!! <insert evil here>
Start doing very in depth WTV statuses with your TM. I go over with my team , the scores. I will even interpret the scores in a way that seems as if a guest is talking. For example. "So our guest think that we are very friendly, are knowledgeable and will check them out as fast as we can, but they cant get the most out of our displays, can't find what they need and team members are not available."
See what I did there? Three Wins and Three Opportunities. Three Recognitions and three fires that need to be put out. Collaborate with your team and come up with ways to put out your fires. Every week is an opportunity to see where you need improvement.
You may need to juggle your scheduling, routine, people, approach, attitudes, dynamics, etc. but its all simple fixes that require big steps and big team work.