Alright... So in a fairly recent huddle we have been told to be Guest focused. In my department, electronics, we spend far more time educating the guest on purchases and such. My store manager, who is the one that discussed it, is presently out on leave. (for a good personal reason) We are now getting several LOD's that are from other stores. The demands placed on me during evening shifts are becoming somewhat overwhelming. I've been told to stay near the electronics boat for the rest of the season to accommodate guests and sales. The LOD's coming in are freaking if they see Seasonal reshop. I do the best that I can with those items when we get closer to closing hours. However, when nobody covers the phone calls, assists when needed, etc... it's not possible to follow both of the instructions. My sales are high because I do give good info. My Mobile has a tendency to leave early, so I end up with no help for 5 hours.
Any thoughts are appreciated!
Any thoughts are appreciated!