We just got this with our remodel. It may look good on paper but believe me it does not work at all. All spot has done is removed a cashier position and made the GSA/GSTL do all the Guest Service tasks.
My store didn't even get training hours. I heard rumours of hours sometime in November. God help us in starbucks if we open 10pm for black friday, only have 6 people right now.
My store didnt even come close to the projected sales last year. Within 3 hours we were sending people home and i was fighting to stay awake. We could always 10pm to 4am then open back at 8am.
When my grandmother died right before thanks giving they made me give them all the information about the funeral home to make sure it checked out so i could leave but didnt offer any pay. So i would get on that asap.
Target gave us a pamphlet on this about a year ago. It said to let them feed were they want but if asked then you would suggest using the fitting room and never mention about using the bathroom.
They have been cutting hours at my store since black friday and today they realized how behind we are so they brought in people from another store to help out. What a joke.