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Question for all the service and engagement leaders. Is anyone else’s store/district treating Circle Cards too much like an operational metric? We are basically being told that team members need to have at least one sign up in store every month, and if they don’t, it will be a corrective action...

I am wondering how other stores handle TL schedules. I have a team lead that has another job that has to be worked around a lot to make it work for them. However, we are supposed to have open-close coverage. Is it wrong for me to ask that this TL make this job a priority so that we can be fair...

I am looking into stepping into the fulfillment ops TL role soon. I am just wondering what does a day look like in this role. I have seen how my old store handled it and it was not the best. I just want some ideas on how I can handle it better at another store. Some things that would be helpful...

I am wondering if anyone has any tips for talking to ETLs or SD about culture issues. There seems to be a trend at my store if TMs not feeling like ETLs or our SD are treating them very well. Just as an example: an ETL literally yelling at another TM in front of other TMs and guests...

My store had some notes from a recent conference call that told us to use “all of our resources” to ensure replenishment of OOS items. Meaning, not just SFC/SFQ audits, or on hand audits, but they are looking for something more. Am I just dumb, or are there other things we can be doing to help...

I want to get a sense of what other people think of this. I am the closing team lead at my store, and we have so many issues with too many people on break at one time. We already have a much slimmer team at night, but if even three people go on break at a time, someone is going to have to run...

I need some advice here. Specifically from GM team leads, if possible. I don’t want to make assumptions, but I feel like there is a lack of caring from my GM peers. I feel like at my store we have established that things are not moving in the right direction. Freight isn’t getting done, the...