backroom score

Hey there! So my store is having a difficult time with our backroom accuracy. I’m new and nervous that I’m adding to the problem! Today they audit an entire aisle of the backroom, then I pulled an ILR In that section and I’m affraid I messed up. It asked me to pull 2 of an item that was in a box...

So I know that the MyPerformance metric for CAF pull timeliness tracks both scheduled and manual CAFs, but what does it combine them for the overall score? In other words, does it take into account both or just scheduled ones? Let's say you were late on a few scheduled CAFs (e.g. 3 PM batches)...

I work at a pretty well run store but i have a bunch of new team members in my backroom, i try my best to train them to the best of my knowledge and my TL does the same as well. our process is not backed up , but i want to find more ways and tips to improve my BRLA and BR score. we have a lot of...