Dear Corporate, here are some suggestions for best practices during an emergency:
1. It's entirely reasonable to suspend price matching. Price match is a courtesy offered to guests, it's not an entitlement during a national emergency. The policy as written does allow it to be suspended for...
So with flow and tms flexing all kinds of toys under the wrong labels, does your store just honor them? Had a guest wanting 2 of these LOL balls that were half the price according to the label it was under. Guest challenged it and I honored it. $12 difference for each.
Long story short, we have a "buy two video games, get a 50 dollar target giftcard if the total is greater than 50" deal going on. Had two guests ask to price match to Best Buy for four video games to which I willingly obliged (from 60 to 40) and proceeded to give each the 50 dollar giftcard when...
Today I saw a guest price match like 3 video games and a couple of plushies using Walmart and amazon, I think. The TM and I were kind of just standing there looking at each other when we realized the guest had price matches for all the stuff. I didn't ring her up but, from what I remember, she...
Seems like this question has more than one answer....depending on who is the requesting of the clearance price match and who is working at Guest Services.
Why does Spot have different deals online and in store but then honor online if it’s better? My husband was looking at a game system and it showed a gift card ($20 more than last weeks gift card offer on the same system). We went in to buy it and they honored the gift card when I (politely)...
So a guest asked me to change the price of a 3ds game from 39.99 to 24.99 because it was in the wrong location and I did. Another person also said something similar but for a switch game. Am I using the guest price challenges wrong?
What is the policy regarding price matching produce? For example, strawberries. Most grocers don't specify the brand in their ad, so will Target price match it? Assuming it's the exact same size.
So today I was chatting with a team lead about our Apple Watch sale this week and mentioned that Best Buy has the series 2 on sale and that I wonder how many people will be price matching that sale (since ours is only on the series 1). He said none because we don't price match when things are on...
Hey all--
If a guest wants to Price Match an item that comes with a GC, do we have to/are we allowed to void out the GC? or do we just let them have the GC (what my GSA told me to do last time this situation came up)? if we can void out the GC, is it as simple as going to the line and h
I feel this happens all the time, but doesn't store and upper management understand how a business is supposed to work. You offer a product and sell it for a profit. Basic business 101. However, I have been giving our store away for free and from the sound of it so have you guys. Let's give...