service and engagement

So what does one need to know as a first time Service & Engagement TL. I've held a Specialy Sales TL position, then for a while I was a General Merchandise TL and now I'm a Service & Engagement TL. What are some differences I can expect or things I should look out for? Any Service &...

So I think finally made it through my first three months so yay but uhm I got hired for service advocate and I’ve only been scheduled to work at service desk or order pick up and now one of my says I’m scheduled for VHO and honestly I have no clue what that is and since I’m still kinda new I...

Hi Everyone! Joining the team as an SE ETL, and coming in externally from previous high end retail. I want to thank all members of this site for the guidance throughout my interview process, but most importantly the data I’ve got around what a good ETL looks like. I know in some places, an...

To all my fellow TLs. I just finished training but didn’t get any info on opening and closing emails. But I know that some TLs write them. What are you supposed to include in opening/closing emails.

Hi everyone! I am a new Service and Engagement TL and I was an external hire. Two questions: 1.) Do any SE TLs have tips for me? I would love to hear about anything from improving metrics to being a successful leader. 2.) Do any of you S/E TM’s have opinions on your favorite and/or least...