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There are exceptions to both.  Excessive freight isn't always controlled and is good to backstock in casepack.  We've been told to go back to have cases over 6 feet in my district.  Smaller backrooms and more sales equals more freight and less places to put it.  So imo be as caseless as ypu can be and smart about what you bacstock in a full case and you will have a much easier time managing inventory.