Well, this is stupid but it explains a lot about all the modernization glitches and tweaks. I remember telling our SD (before it was "SD" I think) that I wished the decision-makers would just make up their minds and stop changing everything every other month. It was awful.
Silly me, I'd been thinking that one of the functions of pilot programs was to iron out the problems and fix them BEFORE changes were rolled out to stores. In my younger days, I headed up different things in volunteer roles and would have a debriefing with my committee chairs etc. after the event to figure out what worked, what didn't, and how we could improve things for the next event. There were always things that could be improved and we made changes as needed; we didn't just sort of pretend everything was perfect and insist of keeping everything the same as if it was.
But then, I prefer to live in the real world, not an ivory tower where I'm paid big bucks to play make-believe.
