Having a hard time over something that’s not my fault, but I still feel bad over.
[spoiler]Had a guy come in and present a return to me which was truly a mixed bag of items - a bunch of brand new stuff from pretty much every department in one of our bigger plastic bags. As he was unloading the stuff, I immediately knew it was fraud obviously, to top it off he had receipts for all of it, each from a different target in the area and all cash and dated from the day before. I told the guy to wait a second and went in the back to call AP - ETL-AP was on and told me that he was too busy right that second and told me to just process the return anyway. Guy walked out with over $400 in cash :/ I kept all the receipts from the transaction, AP comes over later and reviews the footage and it turns out it was a repeat offender who they had been trying to get (they recognized his face) who got away again. Why do I even bother trying to stop this kind of fraud? /endrant [/spoiler]
Sick of having to accept returns that are clearly fraud??
