Explain to me why this does not make sense, and why the constantly busy and overworked SOFTLINES members should have to answer the phone for the entire store? Especially when calls are almost always for Guest Services, followed by Electronics and management? Do you all realize how freaking annoying it is to answer calls for other departments all shift, and have to call at least twice (often more) to get someone to pick up a call for their area?
Everyone SHOULD be logged into the phone system designated for their area and should answer calls for their department - if this is truly happening, I will be hard-pressed to not do a very public happy dance during the announcement!
