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I got a call from Guest Relations tonight. They asked for the GSTL or LOD, so being the lowly advocate answering the phone, I asked why. They were calling to ask if a guest could return an unopened prepaid visa card that was purchased 3 days ago. I said no. He then argued that we could. WTH?! I honestly didn't even believe they were calling from GR because they asked for the gstl or lod LOL.