Partner with your Fulfillment TL. It's fulfillment's job to put things to hold properly in large part so that when things get busy it's as easy as possible for GS to get guests their orders. The busier things are, the more important it is for fulfillment to do things right. At my store, we're aware that orders are not being put to hold correctly and it's contributing to problems for our drive-up people. (They also have some idiots running drive-ups out at times and that doesn't help them either.) But, we have so many people picking orders right now that we have no idea who isn't doing things right. We need GS to help us out with that so that the issues can be corrected. When you guys see something wrong, try to figure out who picked the order. Everyone is going to make mistakes, but if you find that bags without labels, for example, often were picked by specific TMs, give that info to the fulfillment TL so they can look up the TM's name from the numbers and decide what action needs to be taken.
Our drive up people are continuously complaining to me and that's what I tell them. I don't know who to yell at (if it's a fulfillment TM) or teach (if it's a TM from another department dumped into OPU with little training) unless they get the info to my TL.
