- Joined
- Dec 11, 2013
- Messages
- 89
Ok, so I am new here, but I have this great story from yesterday, part of why I signed up finally.
I am a CA and I do my job as does everyone else. I came in yesterday at 11:30am to a dead empty cart well (It looked how the well looks on Black Friday). I got to work going out and getting the carts, pushing it and just getting it done in general.
It took me quite a while to get the well close to full again and I also had to provide backup as well. We are a P-Fresh location and had to call up every team member in the store to cashier yesterday morning (3 back rooms, seasonal, hardlines, softlines, operator, and even one of the pharmacists and 3 of my ETLs). That is how busy it was. I would have been on register too if not for the lack of carts.
So, enough backstory, lets get to what happened. I finally got around to the bathrooms and it was nearly 2:30pm. The store was still rage busy at this point, but it was starting to slow down (I got the cart well about half full which is passable enough). I will spare you all of the graphic detail, but let us say the bathrooms weren't in great shape at that point.
I was told previously by one of my GSTLs that I am not supposed to let guests into the Women's room when I am cleaning it. On average waiting on guests for this bathroom can take upwards of 10 mins if I don't speak up frequently or tell people they can't go in. Waited until it was empty and began cleaning (first the sinks/mirrors and the baby table, then the stalls) I told a guest to wait and she said she can't and just ignored me and went in anyways to the last stall (we have 4) while I was cleaning the first stall. This guest mindset continued and I just kept cleaning the stalls as they opened up, minding my own business, not saying a word as guests use the first 2 stalls I just cleaned.
6~10 different guests came in while I was cleaning and would not wait though I did give up on asking all of them to wait (once you have 2-3 people in there it gets pointless). I open the 3rd stall and it is the worst I have ever seen one at Target. I realize I might need to mop, but I don't have time to mop, so I just scrub the literal shit out of the floor by hand with paper towels and spray. I spot clean the floor regularly on checkups just to save the mop trip anyways, but normally it is just dirt from a light FL rain.
I manage to clean the last stall finally and check the first 2 again before I leave. Of course I have to go over the first one again because someone was nice enough to pee all over the seat. I think I audibly said "Really? I just cleaned this". Keep in mind this is all just the women's room. Men's room is always simple because no one really uses it.
I was literally thinking that cleaning the women's room is a thankless job on my way out and this happens. A guest walks up to me as I exit the restroom and says "Here" and hands me a gift card envelope. I originally assumed it was just an envelope to put back, because I have had guests do that before with merchandise, but I felt the gift card inside. I tell her I can't take this and she pushes it back in my hand and says "No, You are doing a good job, Merry Christmas" then leaves. I assume she was one of the guests that saw me cleaning the restroom because she was waiting outside. It probably took nearly 20 mins to clean too.
After I was done I go to Starbucks on my break and check the card to see how much is on it. I expected like $5.00 maybe? Turns out it is $30.00! Sad part is I probably wouldn't recognize the guest again if I saw her because I see so many people everyday. All I know is she was short, dark hair and had glasses, probably old enough to have kids my age or a few years younger. Lots of guests would fit the description.
So to my point, was it ok for me to accept this gift? I tried politely declining, but she wasn't having any of it. I don't really know all of Target's policy on this, but I do know from talking to Starbucks that we aren't supposed to accept tips. Just wanted to share this story because well, it was nice. For those curious how the day ended, instead of getting off at 4:30 I cashiered until 8pm because 2 people called in. Thanks for reading.
I am a CA and I do my job as does everyone else. I came in yesterday at 11:30am to a dead empty cart well (It looked how the well looks on Black Friday). I got to work going out and getting the carts, pushing it and just getting it done in general.
It took me quite a while to get the well close to full again and I also had to provide backup as well. We are a P-Fresh location and had to call up every team member in the store to cashier yesterday morning (3 back rooms, seasonal, hardlines, softlines, operator, and even one of the pharmacists and 3 of my ETLs). That is how busy it was. I would have been on register too if not for the lack of carts.
So, enough backstory, lets get to what happened. I finally got around to the bathrooms and it was nearly 2:30pm. The store was still rage busy at this point, but it was starting to slow down (I got the cart well about half full which is passable enough). I will spare you all of the graphic detail, but let us say the bathrooms weren't in great shape at that point.
I was told previously by one of my GSTLs that I am not supposed to let guests into the Women's room when I am cleaning it. On average waiting on guests for this bathroom can take upwards of 10 mins if I don't speak up frequently or tell people they can't go in. Waited until it was empty and began cleaning (first the sinks/mirrors and the baby table, then the stalls) I told a guest to wait and she said she can't and just ignored me and went in anyways to the last stall (we have 4) while I was cleaning the first stall. This guest mindset continued and I just kept cleaning the stalls as they opened up, minding my own business, not saying a word as guests use the first 2 stalls I just cleaned.
6~10 different guests came in while I was cleaning and would not wait though I did give up on asking all of them to wait (once you have 2-3 people in there it gets pointless). I open the 3rd stall and it is the worst I have ever seen one at Target. I realize I might need to mop, but I don't have time to mop, so I just scrub the literal shit out of the floor by hand with paper towels and spray. I spot clean the floor regularly on checkups just to save the mop trip anyways, but normally it is just dirt from a light FL rain.
I manage to clean the last stall finally and check the first 2 again before I leave. Of course I have to go over the first one again because someone was nice enough to pee all over the seat. I think I audibly said "Really? I just cleaned this". Keep in mind this is all just the women's room. Men's room is always simple because no one really uses it.
I was literally thinking that cleaning the women's room is a thankless job on my way out and this happens. A guest walks up to me as I exit the restroom and says "Here" and hands me a gift card envelope. I originally assumed it was just an envelope to put back, because I have had guests do that before with merchandise, but I felt the gift card inside. I tell her I can't take this and she pushes it back in my hand and says "No, You are doing a good job, Merry Christmas" then leaves. I assume she was one of the guests that saw me cleaning the restroom because she was waiting outside. It probably took nearly 20 mins to clean too.
After I was done I go to Starbucks on my break and check the card to see how much is on it. I expected like $5.00 maybe? Turns out it is $30.00! Sad part is I probably wouldn't recognize the guest again if I saw her because I see so many people everyday. All I know is she was short, dark hair and had glasses, probably old enough to have kids my age or a few years younger. Lots of guests would fit the description.
So to my point, was it ok for me to accept this gift? I tried politely declining, but she wasn't having any of it. I don't really know all of Target's policy on this, but I do know from talking to Starbucks that we aren't supposed to accept tips. Just wanted to share this story because well, it was nice. For those curious how the day ended, instead of getting off at 4:30 I cashiered until 8pm because 2 people called in. Thanks for reading.
