Longtime lurker, first time poster and all that jazz 
I joined as a seasonal TM this past holiday season and was asked to stay on as a softlines TM. I started doing fitting room out of necessity, though I was never trained (and that's led to some interesting miscommunications >>). In the past month or so, though, the duties have, uh, evolved? There's about four TMs including myself who are regularly scheduled as FR (though now more people are scheduled, though it usually ends in whichever of us four who are scheduled unofficially being asked to "switch" and do FR anyway... it's been a mess) and none of us are seasoned workers (one, like myself, joined as seasonal, one has been there since like August, and the other since July) so we're not sure if this is just how it works during the first quarter or if we're being taken advantage of.
FR started out as being in charge of sorting reshop, managing the phones, and, of course, helping guests in the fitting room. We then were told we were also in charge of zoning and maintaining reshop for jewelry/accessories and babies. In February, it became all of the above plus zoning and maintaining reshop for RTW. Our softlines (I guess Style now) area is pretty big compared to other locations in the area, so it's pretty much impossible to keep up on RTW and FR duties. It's become routine for whoever closes to text the person who opens the next day apologizing for how we've left things and promising we did our best. The cart attendants bring us reshop and apologize because they see how swamped we are. We pretty much never get all the reshop put away before being told to clock out. RTW and jewelry/accessories are always a huge mess. Guests have been stealing things left and right because we literally can't be in the FR all of the time. In the past month or so, I've usually been on opening shifts when the only Style TMs have been in charge of doing z-racks off the trucks, so the Style ETL has now told me to sort whatever reshop was left from the night before, then take the cordless phone, transfer the FR phones to it, and push reshop and zone all softlines areas. In addition, most of my fellow Style TMs are not native English speakers, so they usually call me to come help any guests who have questions or need assistance.
I'm an extremely fast worker but this is far too much for me and has become a huge stress to the point where I've had to hide in the FR closet and cry a few times. The few times we've tried to bring it up with the STL, we've basically been told 'do what you can, we just can't give anyone any more hours.' Maybe I'm just too new to Target to really understand, but this... doesn't seem right to me. I'm sure it varies from location to location, but can anyone let me know what the "normal" FR duties are?
I joined as a seasonal TM this past holiday season and was asked to stay on as a softlines TM. I started doing fitting room out of necessity, though I was never trained (and that's led to some interesting miscommunications >>). In the past month or so, though, the duties have, uh, evolved? There's about four TMs including myself who are regularly scheduled as FR (though now more people are scheduled, though it usually ends in whichever of us four who are scheduled unofficially being asked to "switch" and do FR anyway... it's been a mess) and none of us are seasoned workers (one, like myself, joined as seasonal, one has been there since like August, and the other since July) so we're not sure if this is just how it works during the first quarter or if we're being taken advantage of.
FR started out as being in charge of sorting reshop, managing the phones, and, of course, helping guests in the fitting room. We then were told we were also in charge of zoning and maintaining reshop for jewelry/accessories and babies. In February, it became all of the above plus zoning and maintaining reshop for RTW. Our softlines (I guess Style now) area is pretty big compared to other locations in the area, so it's pretty much impossible to keep up on RTW and FR duties. It's become routine for whoever closes to text the person who opens the next day apologizing for how we've left things and promising we did our best. The cart attendants bring us reshop and apologize because they see how swamped we are. We pretty much never get all the reshop put away before being told to clock out. RTW and jewelry/accessories are always a huge mess. Guests have been stealing things left and right because we literally can't be in the FR all of the time. In the past month or so, I've usually been on opening shifts when the only Style TMs have been in charge of doing z-racks off the trucks, so the Style ETL has now told me to sort whatever reshop was left from the night before, then take the cordless phone, transfer the FR phones to it, and push reshop and zone all softlines areas. In addition, most of my fellow Style TMs are not native English speakers, so they usually call me to come help any guests who have questions or need assistance.
I'm an extremely fast worker but this is far too much for me and has become a huge stress to the point where I've had to hide in the FR closet and cry a few times. The few times we've tried to bring it up with the STL, we've basically been told 'do what you can, we just can't give anyone any more hours.' Maybe I'm just too new to Target to really understand, but this... doesn't seem right to me. I'm sure it varies from location to location, but can anyone let me know what the "normal" FR duties are?
