Guest price challenge composite mean on greenfield?

[SugarSugar]

Can someone tell me what this mean on greenfield (store operations home dashboard) and how it's calculated? Ours is always red and I'm trying to understand exactly what it entails. How does a store improve on this score?

 

[happygoth]

Can someone tell me what this mean on greenfield (store operations home dashboard) and how it's calculated? Ours is always red and I'm trying to understand exactly what it entails. How does a store improve on this score?

Price challenges are when a guest claims an item is cheaper than what it rings up, usually they say there is a sign there that's a certain percentage off or a different price point. It requires an override at POS and generates an audit of the item. Sometimes it's legit (expired sign left up, confusing adjacent signs, items put in wrong spot), sometimes it seems the guest pulled it out of their ass.

 

[Zxy123456]

One way to improve this is to have the entire store team double check to make sure all expired sale signs are removed.

 

[allnew2]

One way to improve this is to have the entire store team double check to make sure all expired sale signs are removed.

That’s actually a task for the leadership to do and complete in zebra .

 

[Dysprosed]

From Greenfield:

The Guest Price Challenge Composite metric factors in the volume of Guest Price Challenge tasks and the accuracy of each task (% of tasks where no issues were found). A higher accuracy percent positively impacts the composite metric whereas higher Guest Price Challenge tasks decreases the metric.

• To improve accuracy and reduce tasks, review both Guest Price Challenge and Price Audit Accuracy trends/patterns to identify where and reasons for frequently occurring discrepancies.
• Use the Details for field cards to see task level details, including the team members who complete each task.
• Look for high Cannot Finds and Missing Labels as high rates can be an indication of routines that focus too heavily on completion at the cost of accuracy.
• The Guest Price Challenge – Duplicate Tasks card is helpful in showing items that are repeatedly challenged by the guest.
• Ensure tasks are completed on time.

 

[SugarSugar]

Price challenges are when a guest claims an item is cheaper than what it rings up, usually they say there is a sign there that's a certain percentage off or a different price point. It requires an override at POS and generates an audit of the item. Sometimes it's legit (expired sign left up, confusing adjacent signs, items put in wrong spot), sometimes it seems the guest pulled it out of their ass.

Yeah I notice with a lot of price audits this weeks, guest can't read that it's buy one get one 50% off, not 50% everything you see here. Dont understand why front end is honoring all these half off discount either, but then again Target policy is so lax.