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In my DC I stress on how important it is. They are the controllers of the flow. If something goes down they affect the whole warehouse so yea I believe it to be important. I don't train or get anyone to train up there unless you truly want to and I believe you can do it but the caveat is you will learn how to be depal POC so you can understand the flow of everything better. Can't speak for any other building but I on my key make it point that if you mess up up there you will be back in lanes at budget CPH earning your way back up.