In my district, we never had presentation experts, PP1/PP2 prioritization was eliminated, all inbound trained as GM Experts with anymore who usually worked over three hours transferring to DBO after sort. And before COVID-19, they were planning on moving most team members to late mids. These weren’t store choices, but district/group directives. So, it’s always ASANTS. Whether it’s the group or district who can’t stop tweaking here or there, it’s what I feel makes a lot of modernization so painful for some stores. Also, modernization is highly efficient with an average business, but by their very nature, efficient systems are not stable systems. Freight flow increases, call outs, and panicked toilet paper mobs cause the wheels to fall of the bus.
There are definite benefits over the legacy process, however, it does need updating and the guide should have allowed for more flexibility to every stores unique business needs.
