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The only time you will get salesfloor locations is when IR is a recall item.  We don't have to try find movies or books on the floor only want is in the back and located.  I'm having the same issue with the item not being in the waco box. I am the only one pulling all of these returns.  I just scan everything that is in the waco then hitting all items scan.  I've made the dbo aware of the issue.