Archived Need advise/tips with Team Lead Interview

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Asuras

Starbucks Shift Supervisor
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Sep 5, 2012
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For those that have went through the process. Is there any tips/advise you can give someone prepping for the series of interviews for a team lead position.

Like what questions I can expect and such.

Thanks!
 
Be prepared to go into deep details on every question. Be confident with your answers and don't second guess yourself even if your making the answer up. When answering don't just think about what your doing but how it affects the people around you (leadership).
 
Ask other TLs in your store about their interview experience. I was unnecessarily stressed to the max about mine. The DTL was answering emails and doing other stuff while I was answering the interview questions. Turns out others in my store had similar experiences. But I suppose it will depend on your DTL. Either way, it will be good to know how it went for others in the past.
 
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Our DTL likes to stare people down when they might be stuck on a question. Definitely ask around.
 
You will be asked behavioral type questions. These will follow the S.T.A.R model, which is basically you tell about a S(situation) or T(task), what A (action) you took in the situation, and R (Results) of the situation. Your answers will be measured based on the complexity, effort and scope of the situation. They except you to give clear answers about a situation that actually happened to you, it cannot be a hypothetical response. They will be looking for you to tell them about situations in which your leadership role had a positive result. Make sure you are not overly negative towards others in any part of your answers (like saying how you had to lead your peers one day because your TL sucks).
They will also ask some basic interview questions like "Why do you think you would be right for this role"?. The best thing to do is to find an ETL to prep. with because they have access to TL interview guides and will know most of the questions you will be asked.
 
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