Archived New forced to smile policy.

[Loki]

At the huddle we were informed that if you don't smile and act happy while you're at work especially when guest walk past you, you will get a coaching. They don't want anyone to look like they hate their job. Anyone else have something like this in place?

 

[Megaparsec]

If that is actually a thing, just completely overdo it until the policy dies. Imagine the waiter from Office Space.

 

[Retail Girl]

That doesn't seem like a change in policy. We've always been asked to give great guest service and one of the metrics is something like "team members were interested in helping me." You can't do either of those well with a scowl on your face.

That said, if this is a problem in your store, they need to get to the root of the problem, not just tell everyone to suck it up and smile.

 

[redeye58]

It's so the guests won't notice when TMs are replaced with robots.

 

[unknown]

I picture Mrs. Olson from Little House On The Prairie. All smiles and fakeness. And she only cared if you were spending a lot of money.

Soon, that's how it will be. "The new VIBE policy is .... Be nicer to people who look like they can spend more money. Suck up."

 

[Kartman]

I'm ordering THIS!

 

[redeye58]

Yeh, that's creepy....

 

[Signkitty]

If that is actually a thing, just completely overdo it until the policy dies. Imagine the waiter from Office Space.

Soon we will be asked to wear flair.

 

[DoWork]

Nope. I have resting asshole face. When I smile, I look like the grinch.

 

[TallAPGuy]

No problem. I have a great smile!

 

[Bored Food Aver]

 

[Coqui]

If you want great guest service to be consistent, you need to invest in your employees. Build loyalty and trust so they can perform at their best all the time and the best part is it'll come from them not because they have to. I always try to be happy with my team even if I'm frustrated. It radiates from leadership. If your store leadership are a bunch of douches, it'll trickle down.

 

[buliSBI]

Or act like...

 

[Redzee]

If that is actually a thing, just completely overdo it until the policy dies. Imagine the waiter from Office Space.

Sheldon Cooper.

 

[Redzee]

Or.

 

[Megaparsec]

Soon we will be asked to wear flair.

That was close! I almost became a living sample of Godwin's Law!

 

[Loki]

ETL-HR was pretty serious about it. She said even if you're consumed with your work you have to stop to at least smile. Apparently guests really hate it when you give them resting bitch face when you're up to your ass in planograms.

 

[Loki]

Like this banana box from the prep room expresses exactly what my face looks like when I'm at work...

 

[redeye58]

Be sure to remind leadership to 'smile' when THEY'RE out among guests.
Leading by example & all that.

 

[Loki]

Be sure to remind leadership to 'smile' when THEY'RE out among guests.
Leading by example & all that.

Remind them to smile when we get visits and not to look so scared shitless in front of guests.

 

[Coqui]

Remind them to smile when Red Card conversion is at an all time low and up to their neck in go backs because they only had a skeleton crew closing the night before.

 

[Redzee]

Don't worry be happy.

 

[RedDog]

It is sad state of events when your workers are so unhappy you have to order them to smile. Their was a time at Target people smiled while at work because it was a good place to work.

 

[Redzee]

Isn't it? To corporate lurkers-
Read think. About us.

 

[PassinTime]

This is the kind of thing that just needs a little bit of media attention.