Oh, a lot of stores are getting things pulled. District and above can see the metric. They can't see zones, piles up reshop, and guest service. A good way to keep them from seeing those things is not not inducing visits by going red on metrics, like pulls. So that has been my store's strategy. Closers pull, pull, and pull some more.
It's worked to keep the DSD away except for planned visits. But now the store is in such a sorry state otherwise that our NPS score is in the 40s. So now leadership is on edge about a possible unplanned visit next week.
