Archived Registers Down Today

[GoldenGopher]

Hey all!

Did anyone else have issues with all of their registers going down today? All the registers at the lanes as well as at Starbucks, food ave, and electronics went offline and then crashed. On top of that the PDAs went down and the phone was intermitant. The etl called the client support center and apparently 1000 other stores went down so I wanted to see if anyone else was having problems.

 

[Nowolf]

its great to know in situations like this, communication from client support or corporate works (HAHAHAHAHA).

going on the 6th hour of this. only found out we weren't alone from neighboring store GSTL's calling the next person to inform us. so much for the killer sales we were making and feeling like we caught up on payroll. on the upside, i heard the cutest story of our neighboring stores team members offering cookies to guests in line. (along with our other neighboring store having AP stand at the door and recommend guests not enter, which sounds somewhat... unpleasant, but hey)

i still cringe to think of what the sales damage will be in the morning, and i have to thank the amazing target guests who are waiting 40 minutes in line to buy soap.

we're telling guests in advance to not swipe until told so, it seems to go somewhat faster if you go step by step with the register, every time a guest swipes early, we end up standing around 10 minutes for the register to play catch up... which results in even more opportunities of awkward vibing with the 15 people in line.

 

[JustJoe]

So happy that I got off at 8:30 this morning and couldn't extend even if I wanted to (which I didn't.)

 

[daninnj]

Yay!!! more hour cuts!!!!!

 

[Retail Girl]

Tonight was a nightmare...the only saving grace was that with the phones down, our salesfloor team had more time to spend on back up. I personally apologized to each guest as they checked out and gave them an apology coupon. The transactions took forever...and that was if we were lucky and the registers didn't crash at some point during the transaction. It got so bad at Starbucks that the LOD and I made the decision to just have the girl write down the drinks and then I requisitioned them all at the end...it was only about $50...what else could we do?

At the end of the entire mess I requisitioned my two closing cashiers and my closing GSTM $10 gift cards...the LOD had me requisition one for myself as well...that was awkward!

 

[redeye58]

Closed Starbux tonight. After the systems crashed, we handed out samples of frappucinos, pastries (we were gonna have to QMOS 'em anyway), small cups of popcorn, smoothies - you name it.
Closing was a breeze, tho.

 

[konk]

I got a $5 coupon even though the crowd had already left.

 

[pfreshdude]

Tonight was a nightmare. I came in at 1:30 and showed the market opener how to do the order since she hadnt been trained on that. Thankfully the PDAs were still working so I was able to show her how to do everything and go through the process and that took until about 2:30. From 2:30-3:30 I managed to zone everything but the dry market aisles and had gotten the back wall of dry zoned. I thought I was ahead and was going to be able to make market look really good.

Went to go to break around 3:30 and had to help 2 guests so was delayed. Everything was just starting to crash and from when I got back to around 5ish I was backup cashiering and helping guests and everything not market related. Then worked out the pulls and went to lunch a little after 6. Came back from lunch zoned for like 15 minutes and then had to help a guest in bikes for 25 minutes or so. Finally was able to get back to my zone with like 40 minutes left but kept having to help guests here and there and with 15-20 minutes had to go up to guest service to get a perishable so I just brought up all my reshop sorted it and worked the perishable back out and then it was time to leave.

Still had 14 aisles of market I didnt get to zone but I guess its ok because they are almost all the aisles Plano will be working on this week anyway.

 

[murphyslaw]

Oh we had fun today too. The PDAs going down didn't help with anything in the backroom obviously but what can you do? I just loved the fact that everything came can up right as we were leaving. Hahaha

 

[Barcode]

Tonight was a nightmare...the only saving grace was that with the phones down, our salesfloor team had more time to spend on back up. I personally apologized to each guest as they checked out and gave them an apology coupon. The transactions took forever...and that was if we were lucky and the registers didn't crash at some point during the transaction. It got so bad at Starbucks that the LOD and I made the decision to just have the girl write down the drinks and then I requisitioned them all at the end...it was only about $50...what else could we do?

At the end of the entire mess I requisitioned my two closing cashiers and my closing GSTM $10 gift cards...the LOD had me requisition one for myself as well...that was awkward!

I was told never to requisition gift cards, I think it has something to do with payroll & tax. At least your LOD said it was okay though

 

[Retail Girl]

Ah...makes sense...but we do it all the time. Well, we are getting away from it now, because it's gone overboard with REDCard recognition, but I have a huge stack of them I've been saving up for some huge purchase at some point in the future.

 

[GoldenGopher]

Wait they gave you a gift card. Well I suppose you did a much better than our gsa who went on a 45 minute lunch as soon as the registers started crashing leaving a cashier in charge. Needless to say she told me she was on the brink of tears and glad she put in her two weeks already. I left electronics to help guests at food ave and after their computers crashed at Starbucks. I hope that they called the corporate IT team in from their lake homes in Minneapolis on father's day to fix this mess. Because I know our stores morale took another blow today!

 

[pfreshdude]

@pfreshdude, was the time-clock working at your store? I was off today so I am just learning about this issue via posts.

No it was also offline pretty much since 4

 

[The Dude Abides]

My day off of watching the World Cup sounds a lot better after hearing about this. I'm sorry for those of you who had to put up with it.

 

[Deli Ninja]

The worst part, I think, was having to tell guests with the Target debit card that we couldn't accept their card. Debit was being run as credit and you can't run a debit REDcard as credit. I admire everyone who had to talk down dozens of pissed off guests and did so without killing anybody.

 

[Guest]

Get better computers. This crap shouldn't happen and when it does, the solution should come quickly. It's embarrassing for a store like Target to have issues like this.

 

[BeastIncarnate]

When the crash first started around 3:45 west coast time, we offered 5 dollar gift cards and coupons for the inconvenience to a lot of our guest.

I also got called an A**H*** C**T by a guest cause my register being down was supposedly my fault.

 

[mrknownothing]

Of course this would happen the one time I get scheduled to cash! EVERYTHING was down. We all had to keep jumping from register to register because the damn things kept crashing and freezing. Luckily, none of my guests got pissy. My GSTL gladly used the emergency override code for the last guest of the night, who was very understanding about the whole thing. PDAs were down, phones were down, time clock was down (it showed that it was offline but still accepted punches for processing so we didn't have to do the forms).

Get better computers. This crap shouldn't happen and when it does, the solution should come quickly. It's embarrassing for a store like Target to have issues like this.

It's not just the machines, it's our cracker-jack IT staff in Minneapolis or Bangalore or wherever the hell they're based.

 

[crazysoftlinescloser]

our phones never came back up so at close we had to vibe our closing . fun times.

 

[snoboy8999]

Never have I been more thankful for an opening guest service shift. Sales already didn't seem very good when I had left so I'm quite happy to have dodged a huge bullet.

 

[GoldenGopher]

Ahh approval codes, my lod came over and told me quietly that you could type in anything you wanted for the approval code and it would go through. He tried 1234, 1111, 17, one time he put in his numbers, all went through.

 

[paidtosmile]

It made the news here in MN tonight. Because god only knows that if a upper-middle class soccer mom is even slightly inconvenienced it's news-worthy. I'm just incredibly happy my store was fine. If I had to do cash office without the ATS, well honestly I would just walk out..

 

[oath2order]

Ahh approval codes, my lod came over and told me quietly that you could type in anything you wanted for the approval code and it would go through. He tried 1234, 1111, 17, one time he put in his numbers, all went through.

wait what does this work all the time

 

[Guest]

This pretty much sums up the body language and attitudes of the guests and cashiers today.
Not safe for work or sensitive ears but hey it's Sam Jackson. He is a BAMF.
I feel like this sometimes when a computer malfunction or does something I don't like.

 

[Taomagic]

To sum up the night:



Couldn't close most of the registers, a lady asked if I would "get off my *** and fix it", I replied certainly and had my TPS escort her out after more choice words.

Lost a lot of sales but the many call outs I had from my closing team proved to be just fine with only one working register for the final 2 hours of the night.

I didn't choose the GSA-life, the GSA-life chose me.