FrontEndFirecracker
Vibe Machine
- Joined
- Dec 25, 2011
- Messages
- 135
I'm a new GSA, so I'm still trying to find my place in the store as a supervisory TM. Whether I am scheduled as GSA or SD, there is usually something that another TM does that warrants a coaching, or at the very least - a chat about.
Example:
- Market TM refuses to take QMOS items back to dairy, even though it's part of their core roles. His response to me at the SD was "I don't give a **** if it's my job - Target doesn't pay me enough for this ****".
- The same market TM consistently breaks our store policy and goes out the door in TSC (the one we come in and leave from before open and after close)
- Electronics TM mouthed off to a guest that was having a red card issue while I was GSA, and I just told him to walk away, gave the guest some apology coupons, took $5 off his purchase, and asked the guest to fill out the survey to let the store leaders know about his experience (he said he would mention both the electronics TM name and my name for resolving it for him). Especially with this "say yes to the guest" thing now, the TM was definitely in the wrong.
I mentioned all of these to the LOD at the time, and I feel sort of like a tattle-tale, but if some of us have to follow the rules, then we all have to follow the rules. I don't want to come off as a kiss-ass, but I want to make sure people are held accountable for their decisions and actions so guests have a better experience.
Was I wrong for mentioning these things to the LOD?
Example:
- Market TM refuses to take QMOS items back to dairy, even though it's part of their core roles. His response to me at the SD was "I don't give a **** if it's my job - Target doesn't pay me enough for this ****".
- The same market TM consistently breaks our store policy and goes out the door in TSC (the one we come in and leave from before open and after close)
- Electronics TM mouthed off to a guest that was having a red card issue while I was GSA, and I just told him to walk away, gave the guest some apology coupons, took $5 off his purchase, and asked the guest to fill out the survey to let the store leaders know about his experience (he said he would mention both the electronics TM name and my name for resolving it for him). Especially with this "say yes to the guest" thing now, the TM was definitely in the wrong.
I mentioned all of these to the LOD at the time, and I feel sort of like a tattle-tale, but if some of us have to follow the rules, then we all have to follow the rules. I don't want to come off as a kiss-ass, but I want to make sure people are held accountable for their decisions and actions so guests have a better experience.
Was I wrong for mentioning these things to the LOD?