I love reading the notes that IB attaches to the items sent back. Some super sassy passive aggressive stuff. Just a few days ago in fact a store had tosses loose plastic (yes loose, not in bags) at the floor of the trailer before closing it. Ironically even though we sent it back, in order to properly do so they themselves had to send it in a Gaylord.
I understand the necessity on the DCs side but at the same time you gotta wonder how much cube and therefore $$$ has been lost over the years due to the DC sending issues back to the store just to have one or two problems fixed before recieving it again.
Like when a few pallets are left off the xsfer list. One time I loaded the ass of a trailer with 5 pallets like that. Would be so much less silly to just call the store, have an updated xsfer list faxed and then not waste hundreds to thousands of dollar of space on a trailer playing pong with it.