Your's makes more sense to me, as that's a data setup issue in your store and calling the CSC is the correct thing to do. What has your store been doing for Order since you have this issue?
The store that only had one device with this issue kind of makes me think the device was pointed at the wrong store as it should be a storewide issue.
Talked with the print teams yesterday and the long of the short is it's not a MyDevice issue, but a print wide issue as the system will automatically print out the sale sign no matter what the device asks for.
The main issue I heard was that the standard 3x5 display signs shouldn't be up when there is a 3x3 sale sign as the prices won't match and confuse the guest. So in this scenario are you all turning these display signs around when there is a sale and then turning them back after you take the sale sign down, or what do you do there?
If you are doing meats with the MyDevice you can just scan the random weight barcode and the device will automatically enter the weight for you, no extra calculator needed.
