You have a great idea there. An end-to-end order progress dashboard. Progress bar, timestamp and which TMs are active with the order. With how understaffed our store is, we are late on lot of orders and do get inquiries from guest frequently about the status of the order.
This leads to my next point. Maybe it's better to expand fulfillment and have the department take responsibility from order picking to guest pick up instead of passing the baton to guest service. The fulfillment TMs stationed for pickups should be responsible for RTS, bagging orders when not busy with pickup, audits, cleaning the hold location, and whatever small tasks that can be done.
