Archived Thoughts on Integrated Guest Services?

[CodeBanana]

My ancient store is going under remodel next month and our front end is going to be one of the first things that changes (backrooms go first). Our current GS area is going to become a Starbucks (YES!) and we're getting IGS.

From what I understand, IGS will be three express lanes, guest services, and flexible fulfillment pick-up. We already use guest services for quick checkouts when we get slightly backed up at the front, but I'm interested to see how the new IGS/Starbucks remodel has been treating others? Is it constantly backing up? Is it more organized? Mountains of things to defect sitting around?

I'm torn between being excited (about the Starbucks, mostly) and a sense of impending doom.

 

[Hardlinesmaster]

Here is the links on the changes:
http://www.thebreakroom.org/showthread.php/1431-No-more-Guest-Services-at-some-stores
http://www.thebreakroom.org/showthread.php/2377-Integrated-Guest-Service?highlight=service
http://www.thebreakroom.org/showthread.php/819

 

[looseseal]

We're about 3 months removed from our remodel. Ours hasn't been as bad as we thought it would be. Guests will be overly confused and ornery about it at first (none of ours could read the HUGE overhead sign that was put up, or the 3 signs that said 'the service desk has moved to express 1,2,3' as they walked in the door"), but overall it's been good. The only major problem has been the lanes we lost in the process. We went from 18 to 13, and the front end is sorely missing those 5 lanes with the craziness of the holidays.

 

[mrknownothing]

I'm torn between being excited (about the Starbucks, mostly) and a sense of impending doom.

Impending doom sounds about right.

 

[redeye58]

I'm torn between being excited (about the Starbucks, mostly)

That's caffeine. It'll pass.

...and a sense of impending doom.

Unfortunately, this won't.....

 

[oath2order]

Excited about Starbucks?

I hope you like the half-full cups everywhere in the store.

Everywhere. On the clothing tables, on the shelves, EVERYWHERE.

 

[looseseal]

Excited about Starbucks?

I hope you like the half-full cups everywhere in the store.

Everywhere. On the clothing tables, on the shelves, EVERYWHERE.

And always within a 10 ft radius of a trash can, too. Always.

 

[Barcode]

My store has it, and it seems to operate smoothly. But I don't work in Guest Services anymore so I can't say for sure

As a GSA I'm sure its nice since its right in sight of the stacked checkout lanes, so you can bounce between GS + Lanes easier

 

[IHeartCarts]

it is the literal worst thing ever

 

[sigma7]

I find that a PFresh remodel (during and the store operations after) is literally the worst thing that can happen to a Target.

 

[sigma7]

IGS is also not terrible, but it's not great either. It just is.

 

[konk]

How's the flow? At my store when you walk in, GS is on the left and express is on the right. Do guests go around one spot to IGS, or do they try to swim upstream?

 

[sigma7]

They're salmon at least 80% of the time.