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TTOTM:  You are rude.  You call an hour before closing, looking for an item for a guest.  First you snarl into the phone "I need softlines" without having the grace to identify yourself.  Then, as I'm dealing with two fitting room guests while trying to figure out who you are and what you want you kept demanding to speak to softlines.  Did your brain take a vacation and forget the FRO is a softlines member?  And then you drop a shopping list of items on me.....an hour before closing.  But of course you had some excuse for why a same day online pickup order couldn't work.