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You need to ensure the volume is up. Hit the blue key, and then whatever one has a speaker with a plus sign above the key in blue font. It's on the right of the PDA. Not all applications utilize audibles though.

Beat Thursday sales by around forty grand, missed Friday sales by twelve grand. Resellers coming in without their tax exemption certificates, and demanding I take the tax off manually because they have a picture of their tax license on their phone. I offered to do the tax exemption if he bought...

Your ad setup is 6am? Lucky dog. Ours is 4. But yeah, bring some music. Check for outdated signs, but not too hard, because Saturday closing should take care of that for you. Ad set is an easy shift to get, if you can handle getting up early.

I wrangled the apple line last year. We ran out of most minis and most airs within about an hour and a half, two hours. We still had people in line asking about them around midnight. I'd say you won't, sorry. Shopping in store outside of your lunch (and ONLY ON LUNCH) is grounds for instant...

Unfortunately, that comes down to how your stl, DTL and your group folks interpret the vibe and being bold. We've been told by district to do, "whatever it takes to make the guest happy", which apparently includes throwing best practice out the window. When I started as GSTL, I rejected...

Oh god, the sears glitch. We had a guy come in the day it happened near closing time asking for it. I was on lunch, so guest services called LOD, who was ETL-AP, who promptly told the guy that he wasn't price matching it, period. Then, the day after, when it has been all over the internet and...

I've never had to place a cellphone ban with my team, but they know I'll do it if I catch them slacking off or a guest complains. I love my TMs. I'm not afraid to be the bad guy though, because ultimately, their jobs and my own are on the line if they don't maintain a professional atmosphere...

If they're assisting guests, that's one thing, but I'm getting a texttexttext checking the game vibe. I may be reading that wrong though.

Consult your in store peers, first. Parcel out the easiest tasks to them, and see how they do. If they don't perform as expected, coach. Observe their interactions with their teams, and how your fellow HLTLs interact with these TMs. Have HR pull their files, see if any of this is stuff...

God, I hated today's toy. We had a lady come in around 8:10. My opener called out, so she unfortunately got to deal with me on the lane. She was none to happy when I told her that buying one of the mickey things was fine, but that she couldn't purchase the other two she had, because it was a...

Oh thank Jesus, that's my off rotation weekend. Praise mytime for not screwing me over for once.

Cutting expenses is a part of the whole shebang. The biggest issue is that you can't gut your workforce and then expect the same level quality without compensating the people who are taking up extra slack. There's a reason I don't see myself with Spot in two years. That reason is there are a...

Yeah, is been a damn nightmare since the first day. The megablocks one was the worst. "I can see them back there, I want a boys one" "I'm sorry ma'am, that one already has a order sticker on it, I can't give you that one. I'm sorry this item... (Cue five minutes of me explaining how...

I'd definitely love a set of item numbers. I've got most, but having an easy list to print off and laminate would make my GSAs life easier. Also, I feel accomplished today. Service visits for six registers tomorrow, and I'm mailing off two flatbeds, eight pdas and one card reader. On the other...

Is Help desk the CALL NCR number, or is it different? Because hooboy, we apparently lost EIGHT registers last night, and they have yet to come back to being usable, and apparently no one called because SFT is on vacation. I have the feeling I'm gonna be on the phone all day tomorrow.

@Hardlinesmaster Thanks HLM. You've always got the right link, even when my own searches fail. Appreciate it.

No dice. REAL is apparently the new acronym of the quarter that someone got paid six figures to think up. I need the exact acronym, so I can train my cashiers to parrot it back to the DTL and the big wig visitors we're getting soon, apparently.

Anyone got a link to the REAL information, or a breakdown for me ? I'm getting reamed over my cashiers not knowing exactly what it stands for and means, despite them apparently practicing it (ie, the standard pitch I give them to start from is, "greet the guest and then immediately after...

Your signing TM, pogtl, GSTL, etlge, electronics tl and whoever does TNT should have noticed the like, four shippers and two POGs calling for them to set. Someone needs a coaching.

TL's don't have a lot of wiggle room in negotiation, unless you have a retail heavy background and are being purpose hired for a specific position. I had two years management experience in customer service before I was promoted to CTL, and was told by my ETL-HR and our DTL that since the...