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I was told for that situation that the guest could either donate it to goodwill or just keep it.

Hey Patty! I know FRO can be a lot to learn so let me try to help! 1. Does your store have the phone attachment with all the extensions at the press of a button? My store does and the buttons will light up with extensions we have transferred calls to. As soon as someone picks up, the light...

Couldn't agree more. Business college must only teach so much because you can really tell the difference between those who have worked their way up and those who haven't.

Try to ask a few team members what motivates them as prizes. Not everyone is a coffee drinker so I would avoid Starbucks and I've never seen anyone excited by getting free Food Ave. Two things I've seen people really enjoy are when we offer to get lunch for the winner from somewhere nearby (most...

I feel the Mytime crunch as well. Often now throughout the whole day I will have only 4/5 people scheduled, including myself. Meanwhile hardlines gets 8/9 and I am envious. Have you talked to your ETLs about presentation adopting your workload, even if only temporarily? That could give you...

Make sure it's an actual promotion and them not just scheduling you as GSA to fill in a couple of shifts. I would recommend talking to one of your GSTLs or ETLs and let them know how you feel if you find that you truly have no interest in being a GSA.

Honestly, it depends on your store the kind of work you'll be doing. Technically according to AE2014, sales floor TLs are supposed to stop doing salesplanners and POGs, but through this forum, apparently some stores are still having their TLs help with workload. So, if that's going to be your...

I get scheduled for clopens. I detest it but most of the time I bite my tongue and do it. However they wanted me to close a Saturday (which is the day we always stay the latest) and then come in to do ad Sunday. I spoke up that time. I wonder if they're overriding the system when we get...

Whenever I help out at the front, that's my philosophy as well but I feel like this is generating a giant Target population of entitled guests. And as much I like trying to embody the VIBE, I'm losing my patience for these type of guests. But I'll fake my smile and do as they please because...

Hardlinesmaster, I'm pretty sure you're in my district so feel free to join me!

I honestly do feel better even just venting here. I only volunteered to help because I was just tired of them never communicating to me that things were getting done or just straight up lying about what they did do. Up until recently, they had been pretty good about being current so I don't know...

The ETLs do see it not getting done. The TL says that they don't have enough hours this week. So now I just feel like a presentation TM instead of a sales floor TL. And what's more frustrating, is having to audit almost every POG they do to ensure that it was actually done and done right as...

Unfortunately, it's not the end caps. They honestly aren't doing a whole transition section in softlines and they've communicated it to the ETLs and with next week's workload being at 300+, it gets dumped on me. I'm just so frustrated :(

Long time lurker, first time poster. I needed advice from impartial parties and I figured why not the forum I already frequent? So I'm a sales floor TL and have felt the Presentation TL has been slacking. I understand they have a large workload and with AE 2014, them taking on sales planners...