- Joined
- Jun 5, 2013
- Messages
- 45
I absolutely hate it when a person who's in charge of the front-end undermines a team member.
Today, a couple came up with an item that rang up for about $40. It was in the clearance section, albeit without a clearance sticker, and the guests said that it was supposed about $25 since they had purchased one the other day. I asked them where they purchased it at and the said it was at another local Target. I calmly and nicely explained to them how clearances work and how they vary from store to store. They proceeded to call my explanation stupid and asked for a manager. Since the GSTL at the time was on lunch, another team member that is GSA trained came over to help. He got a PDA and scanned the item. It came up as on clearance for about $40. What was his response? Just change it. He didn't do anything else.
I know it shouldn't still bug me as much as it does, but it really ticks me off that his decision to change it completely undermined me. It made me, who was correct all along, look as if I had no idea what I was talking about. I would've been okay with him changing the price if he Vibed it out and explained that it's not what we usually do. But he didn't. It didn't send a message to the guests about how clearances don't work the way they thought it did. This is only going to lead them to try this at other stores. I know it wasn't that team members intent to undermine me. I just felt the specific way in which it was handled was poor.
And it's not something that is specific to this one time. There have been other times when I or other GSTM try to explain why the policy prevents us from doing something and a GSTL will come over and undermine them by overriding it or pulling some other strings. I just hate feeling like I'm being made to look like and idiot in front of a guest when I clearly am not.
Today, a couple came up with an item that rang up for about $40. It was in the clearance section, albeit without a clearance sticker, and the guests said that it was supposed about $25 since they had purchased one the other day. I asked them where they purchased it at and the said it was at another local Target. I calmly and nicely explained to them how clearances work and how they vary from store to store. They proceeded to call my explanation stupid and asked for a manager. Since the GSTL at the time was on lunch, another team member that is GSA trained came over to help. He got a PDA and scanned the item. It came up as on clearance for about $40. What was his response? Just change it. He didn't do anything else.
I know it shouldn't still bug me as much as it does, but it really ticks me off that his decision to change it completely undermined me. It made me, who was correct all along, look as if I had no idea what I was talking about. I would've been okay with him changing the price if he Vibed it out and explained that it's not what we usually do. But he didn't. It didn't send a message to the guests about how clearances don't work the way they thought it did. This is only going to lead them to try this at other stores. I know it wasn't that team members intent to undermine me. I just felt the specific way in which it was handled was poor.
And it's not something that is specific to this one time. There have been other times when I or other GSTM try to explain why the policy prevents us from doing something and a GSTL will come over and undermine them by overriding it or pulling some other strings. I just hate feeling like I'm being made to look like and idiot in front of a guest when I clearly am not.