Phone Tips

Joined
Sep 30, 2022
Messages
560
Here are some phone tips that I use almost every shift I have.

  • How to get the right departments on your phone
    • If the phone app is open in the background close it
      • Open MyDay and let it completely load
      • Open the phone app and sign into it
  • 2(1)8X (0-5) to transfer
    • 2(2)8X to receive
  • Call another store
    • 20 + XXXX (where XXXX is the store number)
  • Transfer to CVS
    • On a Desk phone OR Zebra
      • Transfer then 20 + XXXX (where XXXX is your store number) then follow the prompts to get to CVS then complete transfer
    • On a Zebra you can also transfer then go into contacts and select pharmacy then complete transfer
  • CSC hold music number
    • 612 304-4357‬
  • Dial 9 1 then the number you want to call/transfer to
    • 9 1 248-434-5508
  • Short Codes (there's a list on workbench if you search phone and look up the user guide for Cisico I think. It's in the bottom right. I printed one out then cut it out and made multiple copies)
      • 701 CSC
        • 612-304-4357
      • 702 HROC
        • I found the rest below on Reddit/here so they could be wrong/outdated
      • 711 Target.com Help
      • 718 Refund Helpline
        • (800) 304-4075
      • Shortcode? FMOC
        • (888) 888-0304
    • There are way more but I don't have the list in front of me
  • Not a Target phone tip but for your personal phone
    • ‭+1 (800) 888-0333,2,XXXX (where XXXX is the store number and , are pauses) It's a direct line to your store when calling the store crisis hotline
    • Dial 9 to get to a lead at any store at any point when a lead is in the building
 
You can also combine transferring + calling another store like 21-20-1375. This transfers the caller to the other store.

By extension you can also transfer the call to any outside number like 21-9-612-307-7777. I transfer the call to my personal phone number when my my device speaker or microphone is broken.
 
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