guest service

So basically, we just found out that after a store review by corporate, they said they wanted to reduce the amount of salvage by, of all things, having no boxes at guest service to put CRC or Salvage in at the end of the night, shrinking the salvage bin to about a 1 1/2 gallon box, and getting...

Recently I've had a few guests say that they would take the guest survey and write about how helpful I was. I was just wondering if anyone gets told by anyone if a guests writes a good review on you? Or is there another way to find out? Not a big deal if not I'm just really curious.

I got pulled into the office for another coaching once again! My store right now is super strict on Guest Service, it wasn't like this before, but it all started early January. Our DTL made my STL reinforce this heavily, so a lot of people have already been coached, even people who had worked...

does anyone know who to contact for this? Can you call a # for my support to find the ETA or track a SAP order you didn't place?

I was wondering if anyone knew or had much information on how to do the new process on scanning the Baby Registry Kits with the RFID. I read the Workbench update, tried playing around on the RFID app on the Zebra and could not figure out how to check the "Cycle Count". We've been out of the...

So my store here in Arizona has become really very strick about guest service, like really bad. You see they want use to literally assault our guests on how doing a lot of stupid questions, and letting them know about what's on sale on the ad and cartwheel. They're watching us. A lot of times...

A dedicated thread for sharing tips and tricks as a cashier, cart attendant, GSA, or service desk TM. Do your stores require guests to have government issued ID when they pick up myGo orders? Mine does (it's best practice anyway), but the other store in town does not so it's created a lot of...

We had a visit today and they took our reshop tub/organization away. We were left with a two-tier which is probably going to be removed too soooo now we have literally nowhere to store reshop. Apparently every time we get a piece of reshop we have to call someone to get it. I think this is crazy...

So I work at guest services at my local target store. I am constantly running into situations where a guest doesn’t like a policy, and I explain that nothing can be done. I’m which point they ask to speak to a manager. The manager then overrides what I said and allows that policy to be broken...

I usually don't work night shifts but I am scheduled to close guest service. I remember how to do crc and salvage but I forgot what to do with the donation, toss, and vendor pickup stuff. I remember that I am suppose to put some of it on a 3 tier but I don't know which ones. Thanks for the help.

Hey all, I’m a Cashier, hired June 9th of this year. I’m 17 years old and still in high school, which restricts scheduling considerably. I turn 18 in September of this year, so it won’t be too long until I’m no longer going to have an “m” next to my name on the roster. Despite my age, I am good...

Hello, I’m training on guest services and I️ have a few questions 1. When returning electronics, do you place the more expensive items into Crc even if there not damaged? I know we can’t put it into the reshop. 2. I’m closing guest services soon and I’m nervous about the closing procedures. When...

I have a couple of more questions regarding some cases while cashiering today and I would appreciate any suggestions. 1. A guest applied for a Red Card and it was approved, and a temporary Red Card was printed. When I tried to scan the barcode on the temporary Red Card, the card reader flashed...

I had a guest try to use a $25 manufacture coupon tonight. I know my tps have told us to be careful when accepting these high dollar amount coupons. The system was able to accept the coupon though. How does your store verify which coupons are legit and which ones aren't? How would you explain...

One of the most infuriating things about Target is how because of our ridiculous guest service focus, we can't ever make a guest upset. My store leadership will give the guest the store to make them happy, and TMs have almost no recourse for dealing with rude and abusive guests. Most guests...

hi everyone, I’m new here but I was wondering if I could inquire about a return since lurking has proved helpful on this forum. Today a Customer returned a game, they had their receipt but the game was acquired off of an exchange of another game. Sometimes people do change their minds and...

Has anyone else noticed the system denying more returns without a receipt than usual? Over the past two days, I have had over ten returns denied unless they have a receipt.

The team leads at my store barely document any team members when it comes to loafing, etc. I was wondering if other team leads document a lot. Also, when documenting a team member do you go into detail or keep it short and simple?

To all my fellow Gstls, what do you tell a guest when a manufacture coupon is not eligible for their items but they insist it is? Also what could be the reasons a coupon doesn't apply?

Has anyone had a guest come up to the Guest Service and insist on doing a card look up return for items that you know are regularly coupon-ed? I had a guest do that today and we took extra steps to make sure that she got the value she paid for it instead of the MSRP of the item. (This guest is...