guest survey

How quickly does store management get the results of a guest survey? Supposedly the other night a guest survey went immediately to the SD and they gave it to the Closing TL within hours. The Closing TL was a told a guest complained because the TM zoning that department (whom normally is never...

I just had possibly the dumbest talk with one of my managers. A 'mid year review'. Did I get a raise? Hell no. I thought maybe my IPH was low or something like that, they had said I wasn't doing so well. It was the front end numbers that weren't doing well. Let me give you the bullet points so...

last week, i had a great guest experience! i had to call another store for her to see if they had an item in stock that we didn’t have, she was really patient and cooperative! she had me write my name on a receipt so she can do that feedback survey, but i was wondering if i can see what she said...

Recently I've had a few guests say that they would take the guest survey and write about how helpful I was. I was just wondering if anyone gets told by anyone if a guests writes a good review on you? Or is there another way to find out? Not a big deal if not I'm just really curious.

Not my best day. Just had a guest take the guest survey, they put us as a 0 for everything. Their reason, you may ask? I quote: "u need 2 hire more africans" Like, WTF? You dumbf*ck, you just fu*cked up my metrics. :( /rant

I have moved on from Target and now I am seeing other TMs following suit. As told to me, I had a former TM tell me an experience. The former TM still shops at our local Target in a good sized, urban area. The store has some good TMs yet it is frequently understaffed. One busy weekend, the...

Our gstl who is amazing is getting unfairly thrown under the bus for our low NPS score recently. Does anyone have any suggestions on what you do or did to boost your scores. We have stressed to people on the floor that it starts with their interaction there.

Every few weeks I go on workbench to review the written comments from guests. This past week I went to workbench and it seems as though everything has changed. I can't find the comments. So....have they discontinued allowing TMs from having access to them.....or have they "moved" the access...

I haven't been shown much of anything to do with Workbench, Redwire, myTime, etc. beyond the basic "here's how you print the break schedule for the day, here's how to find best practices for coupons..." and such. I've tried to find some things myself, but haven't been able to really find...