opu

I've been tasked with finding a way to make the area behind guest service more organized during the upcoming "busy season". I work in SFS and our guest service area was jammed last year with all the online orders. I was wondering what other stores do to keep this area organized. We are not a...

So I was hired about 2 weeks ago to do SFS, though at the time our SFS was still down. My first week of training was just cashiering and then working with a guy from SFS on hardlines and picking store pickups. Our SFS is finally back up and I got a couple of days of training for that, but now...

I just started doing Drive Up..... Today a guest claimed their order was wrong and wouldn't sign the device. Whomever put the order together forgot one of the items... This was not something I was aware of prior to them arriving. My device showed items 2 of 2, but their receipt showed 3 items...

Anyone know how to direct a guest to the OPU survey? I know usually they are emailed to the guest and they are prompted to fill it out. One guest came into the store for help finding the survey. We checked her order history, clicked around her account, checked her spam folders, etc. Couldn't...

is there a way to change hold locations with OPU wacos? these are for orders that already have been scanned into the waco with the zebra. I was told there is a way to do it with the pda but nobody seems to know the exact process to do so at my store.

trying to duke it out with amazon prime day was a nightmare. so. much. furniture. so many 4-5 order batches at a time. sooooo much non stop action. got it all done though. a sense of accomplishment for getting it all done, but getting through it was EXHAUSTING.

Hi guys: Are your stores seeing more traffic and sales from online order pick-ups? In your store, do you see a lot of guests buying additional items when they come to pick-up what they've already ordered online? Has that made your store busier?

So yesterday they built our Wifi stanstion in our dedicated spaces for Drive up. Wondering if anyone has opinons on how this will be, stories etc. Oh, I love the jackets and umbrellas we got for the TMs doing it. And the magnets. anyone else get magnets of the logo?

Does anyone know when ur scheduled “order pick up” what u do? And does anyone have any infromation about the parking spots reserved for order pick ups? Like do we go out there and give them it? Or is it just a parking spot they reserve so they can come in and out?

Now guests have a barcode on their phone thar gives info about their order. Is this supposed to supersede asking for ID? Because we aren't going by that barcode....we still ask for ID. What are other stores doing?

Has anyone been reading the social media Target posts? I'll say it again, if Target wants to remain competitive with online shopping, they need to improve their selection, packing, and shipping standards. People are receiving or picking up damaged merchandise, shipping times are off and they...

What does OPU stand for?