RandomTeamMember
The Request Has Been Cleared
- Joined
- Jan 15, 2018
- Messages
- 161
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I just recently started in beauty and obviously one part of my job as a beauty team member is to look out for any theft and call AP. Only thing is since I'm newer to the area I'm not exactly sure what to look out for and when I should call AP. For those who have worked in beauty or who's AP what are some things to look out for and when to call AP?
It's really hard in my opinion since beauty products are so damn, tiny.
Reusable bags/big bags/duffel bags are always great in my idea, but however since product can easily be slipped away if your coming to steal just HBA i don't think most people would do that. Reaction how people act when they get guest serviced, bulk selection of product, there's a lot. Behavior, is also ke.y
Guest service is the KEY to deterrence.
Fragrances, nicotine gum are locked up in the long cases in my store.
Our eyelashes and eyelash glue aren’t locked up anymore and I’m not even in beauty or AP and it stresses me out
I hope you have at least double coverage. I can so easily see a team coming in to take advantage of this one.We walk unlocked fragrances to GS and the guest has to purchase it there.
People with lots of ways to conceal. Big bags, coats, out of season clothing. Selecting items quickly, like not really looking at what they grab. Typically people will at LEAST look at the price, or check a fragrance or something.
If they just act fucking weird, really, that can be a red flag. I think a lot of the time, people make their selection, and then conceal it somewhere else on the floor, where they think no one is watching. Then there's people who are just opportunistic. Example, teenagers shopping by themselves.
As long as you're guest servicing people, that's pretty much all you can do, aside from giving AP a heads up. I like the line, "If you have any questions, I'm here to help." I feel like that lets them know, "Yeah, I'm right fucking here watching you, dumb shit!"
You shouldn't profile people. However, I've never seen people that look like this....that haven't tried to return stolen merchandise. They aren't buying four, $20 eye creams, and then deciding to return them with a passport.
Our eyelashes and eyelash glue aren’t locked up anymore and I’m not even in beauty or AP and it stresses me out
I don't know if this tip is useful for Beauty, but in Self-Checkout I watch out for people trying to distract me. People will come in pairs or groups and one will get my attention with (excessively) dumb, basic or off-topic conversation while the friend is up to no good.
Yikes. Do you have high theft rates for these items? At my store, anything that needs to be unlocked from a case must be walked to the register to be purchased when the guest is ready, never handed directly to the guest before paying.We have nothing in beauty locked up besides fragrances. And with fragrances we just unlock and hand to guest. Everything else is totally unlocked. I feel like we should atleast spider wrap fragrances??
Our eyelashes and eyelash glue aren’t locked up anymore and I’m not even in beauty or AP and it stresses me out