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- Jun 8, 2011
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Your etl is a plus!
Our store does not take coupons after the same day for that very reason. It makes a lot of people mad but it curbs the people who aren't so honest.
We also have started declining large returns of Health and beauty items. Our ETL AP and GE are just getting pissed at the over flowing carts of it and so we just say no. Our ETL-AP is kind of a hard ass and our theft has really gone down since he's been there. I love it when he's working because I can always count him to back me up when needed.
We can decline returns?
Does that effect your guest survey score?
They could....nowhere in the coupon policy does it state that you can bring your coupons back AFTER the transaction....all they would have to do is add a little verbage stating "coupons MUST be presented at time of transaction"Our store actully started enforcing the family size limit thing, and to curb our policy some ""guests"" like now do multiple transactions without coupons and then do missed coupons the next day at guest service. I really wish we could fix that loophole. Oh, and another thing intresting about these ""guests"". Not only to they buy huge quantities and forget coupons. They love to return everything a week or two later and get full refunds on the amount. So not only does spot have to pay cashiers to take these transactions, but they have to pay someone to restock after everything is said and done.
I wanted to add- The Gsl also mentioned to me that when the coupons scanned they took $10 off a $0.97 product....so this lady was obtaining $9.00 discounts on our gift cards. Our team member cards won't work, but coupon overage (which shouldn't work according to policy) does... Bullseye why is our register so weird?
They could....nowhere in the coupon policy does it state that you can bring your coupons back AFTER the transaction....all they would have to do is add a little verbage stating "coupons MUST be presented at time of transaction"![]()
Actually, the policy does state that coupons MUST be presented "at the time of purchase" but the POS software will allow you to scan & do a fix-it for a missed coupon for up to several days after & we have several guests that know it, too. They always trot in the day after the weekly clipper comes out in the paper to see how many coupons they can get 'post-redeemed'.
Why can't corp fix that little loophole?
I'm the head of coupon police and will never take these coupons and I've gotten my ETLs to back myself and our GSAs on this one. Also, we've been denying returns with heavy coupon usage because the guest is "net-profiting" off the coupons, creating a loss to the store.
No transaction should end up being free. If it is, you haven't carefully looked at all the coupons.
Sorry, it says SHOULD, not MUST. I'm a couponer (although not a rabid one, don't have a binder or anything) so I know most of the store policies pretty wellActually, the policy does state that coupons MUST be presented "at the time of purchase" but the POS software will allow you to scan & do a fix-it for a missed coupon for up to several days after & we have several guests that know it, too. They always trot in the day after the weekly clipper comes out in the paper to see how many coupons they can get 'post-redeemed'.
Why can't corp fix that little loophole?
Flat out deny the coupon. If the guest says that you can adjust the coupon or the register will automatically do it, you need to tell them they are correct, however the coupon says that it shall not be accepted if over the value of the item. For example:
Item being purchased is 5 dollars. Guest has a 3 dollar off manufacture coupon and a 3 dollar off manufacture coupon. One it's against the law to adjust a manufacture coupon and target got sued for it. And all target coupons say it cant exceed the value of the item. So just politely say "the two coupons you're using exceed the value of the item you are purchasing, I can only accept one of the coupons" and that's all you have to say. Keep saying it if they give you a fight.
Lol just talk to your GSTLs and ETLs about what I said and maybe they will change! I mean you could just read the coupon to the guest and thats how you deny it. It's saving target a lot of money.
My ETL-GE even calls me when she sees people walking around the store with coupons so i can look for them at the check lanes to make sure their coupons are legit.
Also not trying to be rude, but that's not always true...I've purchased quite a few items with Target coupons that the register doesn't recognize....both the catalinas and the target.com coupons. And yes, I'm sure the items I've purchase have "matched" what the coupons are for. Many guests also realize this and take advantage of it. They buy a ton of stuff with stacked coupons, then return ALL of it and MAKE $$ on the return.Target actually gets reimbursed for all of the manufacturer coupons. And if a guest returns something bought with a target coupon the amount is deducted from the return. The reason target gives money back for coupons is they have already been sent to a processing agent and they can not be given back to the guest.
Also not trying to be rude, but that's not always true...I've purchased quite a few items with Target coupons that the register doesn't recognize....both the catalinas and the target.com coupons. And yes, I'm sure the items I've purchase have "matched" what the coupons are for. Many guests also realize this and take advantage of it. They buy a ton of stuff with stacked coupons, then return ALL of it and MAKE $$ on the return.
they now have a new policy about declining those returns.
Really? When did it come out because I'm sure our store doesn't know about this based on a situation that happened not too long ago....
Guest Service needs to be keeping track of when these returns are happening and reprinting a receipt after these returns and letting AP know right away. Once AP documents this return by a guest the next time that person tries a return again GS needs to call up either ETL-AP or another ETL if they aren't there and have them decline the return. I personally saw this new policy from spot and what the ETL's need to say to the guests regarding these returns and how to decline them.
Every ETL actually has the authority to decline any return if they have a reason. These returns will only stop if you have a good AP team who is helping the front end team enforce the limits on coupons and documents these returns.
Guest Service needs to be keeping track of when these returns are happening and reprinting a receipt after these returns and letting AP know right away. Once AP documents this return by a guest the next time that person tries a return again GS needs to call up either ETL-AP or another ETL if they aren't there and have them decline the return. I personally saw this new policy from spot and what the ETL's need to say to the guests regarding these returns and how to decline them.
Every ETL actually has the authority to decline any return if they have a reason. These returns will only stop if you have a good AP team who is helping the front end team enforce the limits on coupons and documents these returns.
And if your store doesn't HAVE an ETL-AP or even anyone in AP???