Archived A strange return.

[Jonathan1986]

Hey guys. I have a question. I was working at customer service. And this guy come and does a return, but doesn't have the original receipt. But the guy said he used his debt card. So the return went okay. He got over 300 back in cash. Now the problem was. One of my tm remembered him from yesterday. He told me he bought all of those item(video games) with gift card and 14 dollars on his debt card. I was scared because why it give back everything in cash. Will I get in trouble. Thanks

 

[Kartman]

 

[LUR99]

Hmm, that is a little odd. I work at the guest service desk and our computer would have given him the money back on a gift card and the $14 back to his debit card unless I do an override which I would not have done.

 

[mrknownothing]

That does sound weird, but I don't think you'd get in trouble over it. Just explain to your GSTL what happened on the POS; it may have just been a glitch.

 

[Flabbergasted]

Generally, POS does everything for you here and tells you what the recommended method of refund is, and as long as you select that you should have no problem. Sounds like a glitch maybe if he paid part gift card, but a glitch isn't your fault.

 

[buliSBI]

If that was what the POS suggested full cash back, then you proceeded correctly.

 

[Bosch]

Probably cause debit card, those usually allow cash back. Now I have not seen one for that much, but usually cash is an option on debit cards. But I have been surprised when a transaction flags for cash as recommended refund and its usually a debit card.

 

[Jonathan1986]

Think everyone. I went and talked to my team leader. And she said don't worry about it. Just when that same person come. And he try to do it again. To get me

 

[buliSBI]

If it is indeed a scam, they found a way to around the POS, and thats up to Corp to fix.

I would just let AP know its happened before and seems suspicious and see if they can track and lookup the original purchases.

 

[redeye58]

There was a flaw in the POS that if a portion was done in cash & the majority on a Target gift card, it could default to a full cash refund when the debit was used for the look-up.
If the giftcard had been used instead, it would have defaulted to putting it back on the giftcard.
Thought they'd closed that loophole.

 

[Firefox]

There was a flaw in the POS that if a portion was done in cash & the majority on a Target gift card, it could default to a full cash refund when the debit was used for the look-up.
If the giftcard had been used instead, it would have defaulted to putting it back on the giftcard.
Thought they'd closed that loophole.

IIRC this is also an issue if the purchase is done on the same day. I had this same thing happen to me before. Guest paid about 180 on a gift card, about twenty-something in cash and his wife called and told him not to buy it after the fact, so he came to return it. It recommended I give it all in cash, but since it said on the receipt that most was paid on a gift card, and since the guest was totally cool with it, I cashed out the whole $200 or so and put the 180 on a gift card with the cash. He obviously wasn't trying to game the system and he was fine with it, we both laughed about it afterwards.

 

[dannyy315]

Yep, those people pop up from time to time...