Closing experts, what is your technical work center? Who is your ETL supposed to be?

[ElizaLee]

If a style consultant's work center is style -->specialty sales, and a starbucks barista's work center is starbucks -->service & engagement, etc. who do the closing experts belong to? I know closing leaders are technically coded under store leadership and directly report to the SD, but what about closing experts? Do you guys belong to general merchandise??

My store doesn't have any closing experts at the moment which is why I'm asking.

 

[MrT]

Closing experts are under gm. Which doesn't make sense considering what the closing tl position is but I think in most cases gm etls absorb that responsibility anyways.

 

[idkwhattodo]

Honestly is store dependent. Our S&E ETL was in charge of the closing experts and closing team most recently, but no longer is. Now I’m told they don’t really have an ETL. I’m the Closing TL, so they just go to me with everything and if it’s something I can’t do, I take it to my SD or an ETL myself like sick time/ vacation time problems.

A few of my closing experts are coded as GM, but my GM ETL doesn’t claim them as her team members either. Occasionally, our ETLs will do little recognition things (like little goodie bags or cards) for their team members and my closers are always excluded from it, no matter if they are coded GM or closing expert. No one claims them, but me lol

 

[Planosss]

Reporting hierarchy is thus.
TM->CTL->SD