SurefireWolf
Team Member
- Joined
- Nov 4, 2016
- Messages
- 91
There's too much that can go wrong that SFS gets blamed for when we can't find something. Such as:
- Items being stolen
- Receiving a mispick box
- Items not scanned into backroom locations
- Guests leaving the items in the wrong area in the store
- Guests buying items after the order drops in
- The item being in the guests' cart
- Items being stocked in the wrong location, and research being done in both wrong locations.
Most of these are nobody's "fault." Why should someone get coached because a guest buys an item? Do they expect me to take it out of their cart and tell them that online shoppers are more important? There's not a chance I'd do that. If I were fully in charge, the only realistic change I'd do at our store would be to have the closing SFS TM look up the inf report and zero the items out according to their best judgement. If we received the item that day I won't zero it out, or it it's an unlocated seasonal item that maybe possibly hopefully is in one of the 20+ shrink wrapped pallets we have up on the top shelf before the zone is set, I won't zero those either, but most of the time I think it's justified. After a little over 2 and a half years I do have some observations:
Hanging softline counts are generally either 1 or 2. If it's 1 it could be stolen or misplaced, and if it's 2 the last sold date is either non-existent or from many months ago. These feel like mispicks since we usually get 2 of each size on the truck.
For hardlines, the count is either 1 or exactly 1 casepack. It doesn't take a genius to figure this one out.
Most of the daily infs come between 11 and 2. My theory is that this is when most stores are finishing up their batches, and if they had a problem with finding an item, we probably will too. When every box in the back is a mispick, I wouldn't be surprised if those same boxes were mispicks at other stores as well.
Sunday is the worst day of the week for infs, and it slowly gets better up through Saturday. The first day of the month is horrendous, and it slowly gets better until the end. I have a feeling Target changes things around these times, because the items we have to pick seem to change as well. In any given aisle, there's only a few items we have to pick. I play a game where I only look at the aisle and try and guess what it will have me pick. I'm not always right, but I've been right enough times to feel like there's some truth to this.
Then again, the team leads who were on my case the hardest have never picked a single SFS or SPU batch in their lives. They all need to work a weeks worth of flex shifts just to see what it's like. And yes, they need to be held to the same standard as they hold us. I always hated how TMs would act guilty in front of me for having to inf things. I'm on your side, people, you have nothing to prove to me. I trust all the regulars at my store. After all, our current yearly average is around 6%. I would consider that pretty good.
- Items being stolen
- Receiving a mispick box
- Items not scanned into backroom locations
- Guests leaving the items in the wrong area in the store
- Guests buying items after the order drops in
- The item being in the guests' cart
- Items being stocked in the wrong location, and research being done in both wrong locations.
Most of these are nobody's "fault." Why should someone get coached because a guest buys an item? Do they expect me to take it out of their cart and tell them that online shoppers are more important? There's not a chance I'd do that. If I were fully in charge, the only realistic change I'd do at our store would be to have the closing SFS TM look up the inf report and zero the items out according to their best judgement. If we received the item that day I won't zero it out, or it it's an unlocated seasonal item that maybe possibly hopefully is in one of the 20+ shrink wrapped pallets we have up on the top shelf before the zone is set, I won't zero those either, but most of the time I think it's justified. After a little over 2 and a half years I do have some observations:
Hanging softline counts are generally either 1 or 2. If it's 1 it could be stolen or misplaced, and if it's 2 the last sold date is either non-existent or from many months ago. These feel like mispicks since we usually get 2 of each size on the truck.
For hardlines, the count is either 1 or exactly 1 casepack. It doesn't take a genius to figure this one out.
Most of the daily infs come between 11 and 2. My theory is that this is when most stores are finishing up their batches, and if they had a problem with finding an item, we probably will too. When every box in the back is a mispick, I wouldn't be surprised if those same boxes were mispicks at other stores as well.
Sunday is the worst day of the week for infs, and it slowly gets better up through Saturday. The first day of the month is horrendous, and it slowly gets better until the end. I have a feeling Target changes things around these times, because the items we have to pick seem to change as well. In any given aisle, there's only a few items we have to pick. I play a game where I only look at the aisle and try and guess what it will have me pick. I'm not always right, but I've been right enough times to feel like there's some truth to this.
Then again, the team leads who were on my case the hardest have never picked a single SFS or SPU batch in their lives. They all need to work a weeks worth of flex shifts just to see what it's like. And yes, they need to be held to the same standard as they hold us. I always hated how TMs would act guilty in front of me for having to inf things. I'm on your side, people, you have nothing to prove to me. I trust all the regulars at my store. After all, our current yearly average is around 6%. I would consider that pretty good.
