#1. How strict is the ETL schedule? Seeing how they are all salaried and therefore have no need to clock in and out, are they required to be in and out at a certain time? Like, say someone is scheduled for "late." What does that typically mean?
#2. Is there a reason LODs never answer call-boxes or back up the lanes? Like, in the 60 seconds it takes to walkie for a team member over and over again to help the guest, couldn't the LOD just jump in?